Customer Service High School

Ariel Drake

**** ******* ** ******

Houston, TX *7077

Cell Phone: 832-***-****

E-mail: ***********@*****.***

Work History

**/**** – Present PFS Group Patient Financial Services Representative

Expectations of me:

Providing more than satisfactory customer service to all clients.

Efficiently working patient accounts to collect money for unpaid invoices.

Helping clients identify the most reasonable payment plan

Negotiating prices for clients accounts to collect payment

Quickly and efficiently navigating through the CUBS computer system.

Making and receiving outbound/inbound client service calls to debtors while working in a fast-paced multi

task environment.

Conferring with Department Managers to schedule tasks and to effectively complete all duties in a timely

manner

03/07-08/08 Assistant Manager- Charlie's Apparel and Footwear

Expectations of me: Customer Service, Supervise employees. Manage payroll and

schedule employees hours. Help decide on different brands of clothing that would be

in the store that customers would buy and enjoy wearing. Persuade customers to buy

more products than they anticipated.

10/04-02/07 Receptionist- Dr.Deborah D. Drake. PhD (psychotherapist)

Expectations of me:: answer all incoming phone calls, scheduled appointments, filed

charts, check patients in and out, collect co-payments, bill patient's insurance.

Education

High School Diploma: Elsik High School Houston, TX, Graduation year: 2006, GPA

3.4

Undergraduate at Houston Community College, Houston, TX- 2008 (Anticipated

graduation date May 2012)

Experience

Leadership & Sales

Familiar with Medicaid & Medicare policies

Knowledge of EOB's &Verifying Insurances

Familiar with Microsoft Word, Excel, and PowerPoint

Receiving Inbound calls as well as placing calls

Providing excellent & friendly Customer Service

Familiar with Co pays, Deductables, Co Insurances

Familiar with HBOC,Chartmaxx, McKesson, & STAR

Awards & Interests

All Academic Team at Elsik High School in 2005-06

Leadership Award Elsik Varsity Volleyball team 2005-2006

Very family oriented

Reliable, Responsible & Trustworthy

Enjoy meeting new people & interacting with others

Find myself comfortable in tense situations

Received certificate for 2 compliment calls from “Quality Assurance Dept” at PFS Group

from

pt calling back to show gratitude & satisfactory on the assistance I provided to them on a

call.

References

Curtis Byers: Collections agent: Telecheck 832-***-****

Tina Nguyen: TX Dept of Criminal Justice: 832-***-****

Rhonda Jones: Audit Consultant 719-***-****

Contact this candidate