Customer Service Manager

KATTEY LANA TANTAYANURAK

Austin, TX

505-***-****

********@*****.***

OBJECTIVE

Recent graduate looking to grow in social media, marketing, and public

relations. I can contribute my years of experience in event coordination,

customer service, public relations, research, communications, business

administration, and relationship building.

PROFESSIONAL EXPERIENCE

Examiner.Com, Online (November 2010 - July 2011)

D.C. Spa Writer

. Published engaging articles about the spa and beauty industry in DC, 2-

3x per week

. Designed Examiner.com spa website, using technically savvy publishing

tools and applications

. Increased visibility and ranking on search engines by using SEM

. Built and maintained relationships with D.C. spa community

Capital Mixed Martial Arts & Elite Fitness (October 2010 -May 2011)

Communications Coordinator

. Contacted all prospective clients to market services and facilities

. Maintained clientele database and organized an efficient filling

system

. Market communication materials to the community

. Displayed professionalism and excellent customer service skills in all

interactions

George Mason University Alumni Association (January 2010 - October 2010)

Office & Events Assistant

. Assisted with planning and coordinating events

. Organized and maintained files and answered incoming correspondence

. Maintained calendar of appointments and meetings

. Prepare all project and event updates and status reports daily

U.S. Committee for Refugees and Immigrants (January 2010 - May 2010)

Intern

. Analyzed agency and federal guidelines to draft grant proposals

. Research and compile materials for projects

. Analyzed and evaluated program sites periodic reports

. Updated content and layout of website

Restore Spa (February 2008 - September 2008)

Assistant Manager

. Supervised staff of 10 and made decisions in supervisor's absent

. Coordinated all scheduling arrangements

. Tracked inventory and ordered necessary supplies

. Process all invoices, timesheets, and expense reports efficiently

EDUCATION

George Mason University, Fairfax, VA

B.A., Cultural Anthropology, May 2011

Granada University, Spain

Study Abroad, May 2010-July 2010

SKILLS

Microsoft Office, Web Design, Database Management, Event Planning,

Research, Customer Service

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