Human Resources Customer Service
Resume:
Lina Santana
Ridgefield Park, New Jersey
********@**.**.***
Summary of Qualifications
Dedicated Human Resources professional with solid capabilities and strong
customer service orientation. Experienced at delivering Human Resources
support with specialties in employee relations, benefits administration,
and policy implementation. Proven at maintaining daily operations and key
processes of the Human Resources department, ensuring all functions are
performed properly and in support of company needs. Excellent
interpersonal skills; friendly, out-going, and bi-lingual (English-
Spanish).
Professional Experience
Kimber Mfg Inc - Yonkers, NY / Ridgefield, NJ
April 2006 - June 2011
Human Resources Generalist
* Senior on-site human resources representative responsible for
overall HR support for 250 employees; addressed day to day inquiries
related to policies, benefits, and all other general HR matters.
* Employee relations liaison between factory workers and management
regarding policies, procedures, performance and compliance; provided
counsel and guidance to managers and employees; facilitated
understanding and resolution.
* Ensured consistency and observance with policies, procedures, and
labor laws promoting fair and equitable treatment of employees.
* Participated in developing department goals, objectives and
administrative procedures.
* Monitored and maintained the Time and Attendance system (Stromberg)
in preparation for weekly transmission of data to the payroll
system; corrected and approved timesheets; processed time off
requests.
* Assisted employees and managers with LOA issues; tracked FML time,
ensured proper notifications, maintained ongoing communications and
tracked /submitted contributions during leave.
* Administered all benefits programs including medical, dental, life,
disability, worker's comp., loans, and 401(k) savings plan;
processed enrollments, changes, terminations and claims. Responded
to and resolved employee inquiries regarding benefits while ensuring
that all responses were in accordance with plan provisions.
* Assisted with the implementation of the Human Resources Information
System (HRIS); maintained employee-related databases assuring prompt
and accurate information into the HRIS.
* Assisted with the selection of factory candidates by conducting
interviews in partnership with hiring supervisors and administrating
the background screening process.
* Conducted new employee orientations including preparing and
processing new hire paperwork. E-Verify certified.
* Participated in employee terminations, preparing and processing all
associated paperwork.
* Maintained all HR files for accuracy and legal compliance.
Lina Santana / Page 2
Professional Experience, continued
Best Cargo System - Santo Domingo, Dominican Republic
1992 - 2001
Office Manager
* Supervised daily office operations including hiring and training of
office personnel.
* Maintained payroll records and processed weekly payroll.
* Maintained employee records and files.
* Prepared daily cash reports for the sales audit department.
* Reported directly to owner; entrusted business confidant.
Commerce Bank - Santo Domingo, Dominican Republic
1987 - 1992
Account Reconciler
* Performed credit investigations.
* Responsible for daily reconciliations of customer accounts.
* Processed checks and monthly customer statements.
Technical Skills
* Microsoft Office Suite.
* HRIS - Paychex E-Services.
* Payroll - Paychex Preview
* Time & Attendance - Stromberg Enterprise
Personal Profile
U.S. Citizen and NJ resident since 2001; raising family at home until
return to job market in 2006.
Education
Apec University, Santo Domingo, Dominican Republic
Bachelor's Degree in Banking and Finance
Fairleigh Dickerson University, Hackensack, New Jersey
Professional in Human Resources Certificate
Excellent References Furnished Upon Request
Contact this candidate