Customer Service Administrative Assistant

Lynda R. Sherwood

**** ********** ****, *********, ** 17601

717-***-**** (home) 717-***-**** (cell)

*************@*****.***

Objective

Engage in my employer’s vision and help advance main priorities through hard work on a dynamic team.

Experience

Volunteer Project Specialist- Lancaster Alliance January –May 2011

Invited by Alliance President to work on several projects within the company’s strategic plan. Focused on

completing specific community initiatives and internal planning.

Substitute Teacher, Hempfield School District 2011-Present

Project Specialist - Bank of Lancaster County and PNC Bank 2007-2010

Directed the identification and correction of insurance and financial reporting problems.

Improved accuracy of insurance allocation and reporting.

Recovered more than $600,000 dollars in insurance expenses.

Interfaced with Legal Council to correct insurance and financial documentation and reporting.

Managed insurance and loan collateral transition to a new computer system.

Supervised three administrative personnel.

Project Specialist- Bank of Lancaster County 1997-2007

Implemented projects designed to grow the Business Banking u nit of Bank of Lancaster County. Projects

encompassed strategic planning, budgeting, increasing production, and community relations in the areas of

commercial, real estate and agricultural lending.

Retail Services Officer- Bank of Lancaster County 1992-1997

Lead branch bank customer contact personnel in areas of customer service and bank regulation training.

Managed up to 15 customer service personnel specifically for accuracy, attention to bank regulations, and

superior customer service skills.

Student Loan Specialist- Bank of Lancaster County 1990-1992

Reviewed all student loan applications for appropriateness and completeness before approval by loan officer.

Prepared and submitted quarterly student loan reporting to the Pennsylvania Higher Education Assistance

Agency.

Student Loan Administrative Assistant- Stillwater National Bank 1988-1990

Collected past due student loans and reported on their status monthly to Supervisor of Student Loans.

Accurately input new student loan information into the bank’s reporting system.

Teacher- Stillwater Public Schools 1988-1990

Long Term Substitute Teacher (Grade 4) for Stillwater Public Schools, Stillwater, OK.

On-call substitute teacher for Stillwater Public Schools.

Education

Retail Services Consumer Banking Certificate from University of Wisconsin 1995-1996

Graduated 1988 from Grove City College, Bachelor of Arts, Elementary Education with a focus in Math.

Honors: Graduated cum laude, Presidential Scholar, and Mortar Board National Honor Society.

Community

Hempfield Area Food Pantry Volunteer 2010-Present; kindly and respectfully distribute food to clients, sort

donated food and stock pantry shelves.

Zion Lutheran Church, Landisville, Sunday School Teacher 1998- Present

Centerville Middle School 2009-Present; Parent Advisory Council Member and special activity volunteer

Centerville Elementary School 2003-2008; Classroom reading/math volunteer, weekly homework helper

Interests

Married with two children. Interests include traveling to metropolitan cities in and out of the United States,

my book club, and basketry.

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