Customer Service Management

To Whom It May Concern:

I am writing in hopes to obtain an interview for the open Refuse Route

Helper position with your company. I feel confident that my education, work

experience, and background in the field of business would make me an

excellent candidate for this position.

I have intern experience at Walt Disney Studios with movie producer Andrew

Panay and his production company. I was responsible for filing script

submissions, script reports, logging script coverage, managing new interns,

assist in training interns, Internet research, and basic administrative

responsibilities working as an assistant for his VP of Production. In

addition, my time working at Apple Inc has given me additional experience

in customer service, organizing, and technical support.

Working with Panay Films and Apple, has given me the skills and experience

to know the importance of discretion, handle heavy phones, how to resolve

an issue before it becomes a problem, and office etiquette. I also have

spent several years recording stats for local high school baseball and

basketball teams and compiling them into data. These positions have

provided me with the understanding the crucial importance of the

information that is being collected for this position.

My experience with Ashford University has strengthened my file management

skills, organizational skills, and overall school administration abilities.

I constantly have to complete tasks in a timely fashion and within a very

strict timeframe.

The schooling I received at Full Sail University has taught me how to

effectively work as a team and appreciate the demanding nature of the

entertainment industry. It gave me experience working with both film and

audio editing computer software. Personally, I am very dedicated,

organized, and have great interpersonal skills.

I would like an opportunity to further discuss a position with you. If you

would like to schedule an interview, I can be reached at 563-***-**** or

email me at **********@*****.***. I have included my resume for your

review. I look forward to hearing from you.

Best Regards,

Ian M. Knutsen

Job Objective

To obtain the open Refuse Route Helper position with Ashford University.

Summary of Qualifications

. Computer software programs proficient in:

Microsoft Office Audio Editing Software

Film Editing Software Social Media Websites

. Office support

Faxing Documents Phone Coverage

Industry Research Greeting Clients

FileMaker Pro

Work Experience

May 2009 - May 2010 Intern, Panay Films, Burbank, CA

. Member of four-member team of interns who performed the following:

Managing Interns Script Coverage

Training Interns Compile Financial Data

Heavy Phone Coverage Greeting Clients

. Organizing script logs and submissions, scheduling, and running

errands for executives.

Nov 2009 - Oct 2010 Specialist, Apple Inc, Canoga Park, CA

. Part of a large retail team performing the following duties:

Organizing Inventory Cleaning Products

Customer Service Sales

. Organizing inventory, receiving shipments, and customer service.

Dec 2010 - Present Matriculation Coordinator, Ashford University, Clinton,

IA

. Part of a large registrar team performing the following duties:

Student Support Evaluating Transcripts

Contact Management File Management

Education

B.S. Entertainment Business, Full Sail University, 2009

School Projects

. Creating comprehensive business plans, formulating financial data,

putting together press kits, product pamphlets, and creating social

media pages.

. Calculating budgets, make scheduling plans, and reviewing contracts.

B.A. Sports and Recreation Management, Ashford University, Graduation Year:

2012

. Management for Organizations, Sociology of Sports, and Adult

Assessment

References:

Max Kramer

1st Assistant, Panay Films, Burbank, CA

. Burbank, CA

. Email: *******@**********.***

. Work Phone: 818-***-****

Charlotte Daehler

Environmental Engineer, 3M, Clinton, IA

. Email: *********@*****.***

. Cell Phone: 563-***-****

Barb Jacobsen

President of Charity Organization, Make-a-Wish, Clinton, IA

. Email: **********@***.***

. Home Phone: 563-***-****

Jessica Stone

Store Operations Manager, Apple Store Topanga, Canoga Park, CA

. Email: *******.*****@*****.***

. Work Phone: 818-***-****

Contact this candidate