Customer Service Representative

kAREN pERRY

** ******* *** *****, ** *****

PHONE 408-***-**** . E-MAIL *******@*********.***

CAREER GOAL

To obtain a management position, utilizing my ability to learn quickly and

my team leadership skills.

Summary of qualifications

. Proficient in Microsoft Office: Word, Excel, Power Point, Access.

. Familiar with QuickBooks, Order Motion, Act soft, Salesforce.

. 10 years of Customer Service in various positions.

. 2 years of accounting (A/P & A/R) and cash management.

Education

Master of Business Administration Present

American InterContinental University Hoffman

Estates, IL

. Concentration: Human Resource Management

. Expected Graduation: September 2011

Bachelor of Business Administration 2010

American InterContinental University Hoffman

Estates, IL

. Concentration: Management

Work experience

Customer Service Representative /Inside Sales

2010- present

U.S. Sunlight Corp

Livermore, CA

. Provide customers with finding a professional to install their solar

attic fans.

. Prepare service orders, warranty re-placements, demonstration schedules,

and fan orders.

. Handle 85+ calls a day.

. Provide information to customers who were interested in our product line.

. Handle customer complaints, escalated them to the correct department.

. Train new employees on Salesforce, and every day protocol.

. Provide product knowledge to customers who e-mailed questions through

company website.

. Recruiting licensed roofer's through-out the country for our professional

installation program.

Customer Service Representative 2010

Accu-Logistics San Leandro,

CA

. Provided customers with information on how to return their Microsoft

products.

. Handled returns: checking them into the system, making sure customers

received the correct refund, filing inventory of returned items and

itemizing them to return to Microsoft.

Customer Service Representative 2008 - 2009

All Valley Plumbing

Fremont, CA

. Provided customer service to numerous customers, charging credit cards,

working on problems and complaints.

. Handled accounts payable and accounts receivable.

. Took in up to 80+ calls a day; scheduling appointments for installations

during busy winter season.

. Prepared service orders on any additional work during appointments.

. Took inventory of product.

. Performed filing, and regular office work.

Front Desk Associate

2006 - 2007

Homewood Suites by Hilton

Fremont, CA

. Provided customer service to numerous customers.

. Checked guests in and out of hotel.

. Handled accounts payable and accounts receivable.

. Ran cash register transactions and conducted inventory at the end of

every shift.

. Assisted customers with complaints or problems they had ensuring they

were attended to in a timely manner.

Customer Service Supervisor

2005 - 2006

Healthy Pets Inc.

Fremont, CA

. Handled customer orders and complaints

. Performed supervisor duties that consisted of write ups, scheduling

staff, and handling escalated complaints

. Prepared replacement orders, handled online payments.

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