Project Customer Service

K I M B E R LY F AW L E Y

***** ********* ***** ********, ** 703-***-**** ********@*******.***

F I N A N C I A L O P E R AT I O N S S P E C I A L I S T /P RO J E C T A N A LYS T

Professional Skills Technical Skills

Managing T&M and FFP contracts Deltek CostPoint

Contracts review (SOW, POs, WO, etc.) Deltek Time Collection

Billing and Project Setup Deltek Vision CRM

AP/AR analysis; GL/Unbilled reconciliation IBM Cognos 8

Invoice Review/analysis SalesForce.com

Subcontractor Invoices processing SharePoint

Suspense/accrual reconciliation MS Office Suites (advanced)

IBM AS/400 Server

Experience with FAR and CAS regulations

Professional Experience

Deltek, Inc. (Herndon, VA) Jun 2010 – Present

Project Control Specialist

Maintain a portfolio of services projects throughout the contract to cash process.

Create/modify projects for expense/revenue tracking and billing as prescribed by contract activity.

Monitor, review and approve project transaction activity including labor and expense charging.

Generate and review invoices for accuracy. Monitor project revenue for run rates, funding levels, and

completion.

Identify, analyze and resolve transaction issues and errors. Interface with various cross functional teams to

execute and improve financial project processes/practices.

Process project requests for revenue/cost tracking and management for various contract types (i.e., T&M,

Fixed Fee, term)

Establish and maintain project templates/standards to support revenue and billing administration of various

contracts, products and pricing plans

Maintain project inventory, ensuring timely project availability and retirement to minimize errant charge

activity

Monitor and review transaction activity validating labor and expense charge appropriateness. Identify,

analyze and resolve project transaction issues. Initiate time and expense corrections as necessary to resolve charge

errors.

Perform project reconciliations, detailing billing, revenue, and accounts receivable activity

Support ad hoc information requests; develop, distribute, and monitor reports for project transaction activity

(labor, expense, billing, accounts receivable)

Analyze, prepare and review bills for accuracy, resolve billing errors

Perform account reconciliations, detailing revenue, billing and receivables activity

Monitor project performance against expected revenue targets, support revenue estimates and

reconciliations, initiate funding requirements to customer facing representatives

Execute required activities in support of the accounting close process for month, quarter and year end

periods.

Monitor various project based metrics to ensure performance is within established thresholds

Perform activities in compliance of established policies and procedures, support audit

activities

Deltek, Inc. (Herndon, VA) Mar 2006- Jun 2010

Operations Executive Assistant

Supported the Global Services Delivery Organization, reporting to the Operations Director and VPs

Created / Consolidated Monthly Status reports

Provided customer service to our clients by assisting with general inquiries

Created and maintained project assignments within Deltek Vision

Maintained Salesforce.com client database

Reviewed and approved over 150 consultant time and expense reports on a weekly basis

K I M B E R LY F AW L E Y

Phone: 703-***-**** Page 2

Received and processed 3rd party vendor invoices weekly and reconciled against monthly forecast

Professional Experience (continued)

Hilldrup Moving & Storage (Chantilly, VA) Jan 2000 – Mar 2006

Finance & Operations Staff Manager

Coordinated day to day operations in the office, was responsible for two direct reports

Implemented a client satisfaction process to ensure quality control

Ordered/maintained all inventory

Maintained bar-coding system for the warehouse

Generated, reviewed and corrected all client billing invoices and handled all AP/AR issues with clients

Implemented new process for electronic payroll system for entire staff

Coordinated Service Requests with the client within our AS/400 system

Created proposals for new client sales

Office Movers, Inc. (Alexandria, VA) Jan 1998 – Jan 2000

Office Manager

Managed the data entry of Service Requests within the AS/400 system

Acted as liaison between company and clients by providing customer support

Generated, reviewed and corrected client billing invoices

Coordinated proposals for sales staff

Tidewater Party Sales (Manassas, VA) Jan 1993 – Jan 1998

Administrative Assistant

Provided general customer support for sales clients

Processed Purchase Orders, Expense reports and payments to ensure revenue recognition

Completed daily, weekly, and monthly administrative tasks to ensure due diligence within the

organization

Performed executive administrative duties such as coordinating travel and schedules

Education & Training Certifications

Deltek University (Herndon, VA) 2011

CostPoint Fundamentals: Architecture & Navigation

Fundamentals of Federal Government Contracting

Fundamentals of FAR & CAS

Horizon Learning Center (McLean, VA) 2008

Excel Courses, Level 1 and 2

MANASSAS PARK HIGH SCHOOL (MANASSAS PARK, VA)

1993

HS Diploma

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