Customer Service Administrative Assistant
Resume:
Red Oak, TX ***** Phone 972-***-****
E-mail **********@*****.*** Jennifer French
Objective Talented dispatcher with lots of experience
providing the most proficient customer service
available, seeking a challenging position as a
dispatcher/administrative assistant.
Summary of
Quailifications More than ten year experience.
Knowledge of names and general locations of
principle streets and buildings.
Knowledge of telephone, radio, computer assisted
dispatch programs & other communications
equipment.
Exceptional ability to multi-task and learn new
things quickly.
In depth ability to think and act quickly, calmly
and accurately in any situation.
Ability to type 45 wpm.
Strong ability to work well with others and
customer service motivated.
Employment September 2001-present Professional Service
Company
Dispatcher/Administrative Assistant
Receive and prioritize calls and complaints from
clients; Question the caller to determine the
nature of the problems.
Communicate orders to management and relay
instructions given by management to personnel.
Dispatch personnel & equipment to site in
prioritized order while insuring the best route by
location of the personnel.
Maintain verbal contact with the clients with
purposes to update in-progress calls.
Maintain log of all calls with time, durations and
messages.
Follow up on dispatched calls to determine where
the jobs stand to determine scheduled calls for the
following day.
Perform duties consisting of all city relations,
assisting with quotes, customer correspondences,
provide & update databases of tool inventory,
managerial reports, job profitability tracking.
Accounts Receivable & Payable
Locate and order materials to assist with job
preparation.
Dates Attended
Education 2004-2005 Cedar Valley Community
College Dallas, TX
2000-2001 Trinity Valley Community
College Athens, TX
Business Management
References Mr. Lewis Burrows
Plumbing Manager
Professional Service Company
1334 Marilyn
DeSoto, TX 75115
Ms. Amanda Eller
Property Manager
Cencor Realty
******@*************.***
Mr Keith Duram
Plumbing Manager
GD Plumbing
8901 John W Carpenter Frwy #203
Dallas, TX 75247
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