Human Resources Management

Kelly A. Burns

Bainbridge Island, WA ( 312-***-**** ( ***********@*****.***

PROFESSIONAL SUMMARY:

An innovative and results-driven HR leader offering more than 14 years of

HR expertise. Possess a collaborative and pragmatic approach along with a

proven track record of forging partnerships with managers and employees in

support of a positive and productive work environment.

WORK EXPERIENCE:

Avanade: Seattle, WA (10/08 - present)

A joint venture between Accenture and Microsoft, Avanade is a billion

dollar, multinational IT consulting and software company that develops

business software from a Microsoft products platform.

Manager, Human Resources

. Provide HR leadership and consultation for 300 customer-facing service

line employees across the US

- Strategic business partner to leadership at all levels, focused on

designing and driving human capital strategy targeted to business

priorities

- Develop and deliver HR programs of culture building, employee

relations, recruitment and on-boarding, performance management,

professional development, compensation and general personnel

administration that are in line with the needs of the service line

- Manage and develop two direct reports

. Developed and implemented a new, low-cost, customer-facing workforce

- Developed the organization design, personnel policies, programs,

processes and tools

- Educated internal business stakeholders to the workforce's design,

purpose and benefits

- Defined business requirements and ensured operational support from

Payroll, IT, Recruiting and Benefits departments

- Fulfilled the roles of HR and Operations Lead during the

workforce's initial 18 months

- Resulted in a competitive offering to source and staff short-term

resources directly vs. using contractors while giving more control

over the quality of the resources and more consistency in on-

boarding, tracking and compliance

. Created and launched twenty-four Americas Communities to re-establish and

grow local communities of Avanade associates

- Developed program guidelines, budget and communication plan for

launch to the entire Americas organization

- Recruited, educated and supported Community Leads

- Oversaw development of Project Workspace site for Community

management and communication of events

- Resulted in increased employee engagement scores and overwhelming

positive feedback in annual employee survey

. Planned, executed and managed the annual promotion review boards for

forty employees being considered for promotion to Director and Sr.

Director during FY10 year-end performance review process

PAWS: Bainbridge Island, WA (01/11 - Present)

A volunteer-based nonprofit animal welfare organization that promotes

responsible pet ownership and the reduction of pet overpopulation.

Board of Directors and Human Resources Advisor

. Created an Employee Handbook

. Advise organization on HR related matters

Spectra Marketing: Chicago, IL (08/04 - 10/08)

Developer and marketer of consumer and market segmentation software for the

fast moving consumer goods industry.

Manager, Human Resources

. Delivered HR Generalist support for multiple client groups of this 450+

employee organization

- Provided input into HR plan for assigned departments and

highlighted issues that require strategic action

- Advised and supported assigned managers regarding all

transformation and change initiatives, people decisions and

actions, talent management and development, reward and recognition

- Worked with client group to accurately assess talent and develop

strategy to address; guided organization on consistent approach and

criteria for assessment and placement of top talent within

functional groups

- Developed and implemented strategy to ensure employee satisfaction

and retention of high potential employees

- Collaborated with other VNU companies to support "One VNU" in the

day-to-day performance of the organization providing cross-company

career opportunities and sharing of best practices

. Managed Sarbanes-Oxley compliance for the HR department; documented HR

control activities, performed walkthrough and testing of documentation

and corrected ineffective controls on an annual basis which positioned

the company for acquisition and going public in the U.S. markets

. Participated in restructuring of the Spectra/Homescan Client Service

functions. Net result was a "One Voice" client service team offering a

dramatically improved client experience made possible via integrated

servicing and solutions. Re-structure resulted in first-year savings of

$1.1MM (5%) with additional savings expected as integration activities

accelerate

Kelly A. Burns (Page 2)

. Participated on the Spectra/Homescan HR merger team that met integration

goals and provided least amount of disruption to the business

- Analyzed best practices of each company's HR programs. Designed

and implemented merged HR programs including reward and

recognition, performance management, visa/greencard sponsorship

- Developed new title and compensation structure for Client Service

and Marketing teams

. Participated in a Global HR task force that developed common performance

management and talent management processes across VNU that created

capacity for sustained business growth

. Formalized performance management process including schedule,

communication plan and rollout of Rating Reliability meetings across the

organization that improved timeliness, quality and depth of feedback

. Led the Pride & Commitment committee tasked with

improving employee satisfaction scores by nine

points. Results of the committee's

work exceeded goal and increased employee engagement scores by sixteen

points

Exelon Corporation: Chicago, IL (02/97 - 08/04)

One of the nation's largest electric companies with more than $18 billion

in annual revenues.

Senior Human Resources Generalist (05/01-08/04)

. Provided HR Generalist support for IT department of 720 employees:

- Developed, implemented, and interpreted HR policies and procedures

within labor law guidelines; implemented and interpreted Collective

Bargaining Unit agreements

- Coached and facilitated resolution of employee relation issues

successfully minimizing escalation

- Coached senior management on HR issues and recommend appropriate

action

- Responded to union grievances

. Managed HR budget of $1.6 million, delivered on average annual savings of

10%

. Executed performance management process; facilitate rating reliability

meetings for all employees

. Advised management through annual compensation process including: merit

increases, promotional adjustments, and annual incentive payouts

. Planed, executed and managed recruiting and staffing processes, design

solutions and improvements while managing customer expectations, meeting

customer requirements, and ensuring the organization attracts quality

candidates

. Facilitated position eliminations, re-organizations and re-staffing

efforts

- Lead two major re-organizations - re-staffing of 60 Infrastructure

and Operations employees and re-centralization of 752 IT employees

- Developed and implemented staffing process for both that included,

a posting process, panel interviews, a selection process, offers

and severance packages

- Completed both process with no adverse impact, minimum disruption

to the business, and outstanding client feedback

- Met all deadlines, completed project ahead of schedule

Lead Analyst - Recruiting & Staffing (07/98-05/01)

. Defined, monitored, and measured the efforts of three recruiting

personnel

. Planned, executed and managed recruiting and staffing processes for IT

department of 600+ employees; designed solutions and improvements while

managing customer expectations and meeting customer requirements

. Chosen by Senior Management to participate on the ComEd/PECO merger team:

- Designed and implemented the newly "merged" IT department's

recruiting and staffing strategy, performance management process,

mentor program, and quality of life initiatives

. Led efforts to develop and implement:

- Resource management database resulting in the consolidation of six

separate data collection spreadsheets, allowing for one point of

entry and centralized reporting

- An on-line skills-tracking application that automated the process

of collecting, analyzing and reporting an employee's technical and

business skills along with their project history

- An EEOC/Applicant Tracking database to capture and report required

Federal Government statistics

Support Analyst - Recruiting (02/97-07/98)

. Organized and participated in day-to-day recruiting operations; reviewed

resumes, phone-screened candidates, scheduled and coordinated on-site

interviews

. Led efforts to develop and implement a recruiting database to track

candidates and department staffing needs, resulting in more efficient

candidate tracking and reporting

New Boston Systems: Chicago, IL (07/96-02/97) Technology Recruiter

A temporary staffing and placement firm providing staff augmentation

services.

Joslins: Denver, CO (07/95 - 04/96) Department Manager -

Management Training Program

Retail department store since purchased by Dillards.

EDUCATION:

University of South Dakota, Bachelor of Science - Elementary/Middle School

Education 1990-1995

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