Manager Customer Service
Resume:
**** ******* ***** ***** ***. *** 936-***-****
Abilene, TX 79606 ********@*****.***
Danielle Clyde
Professional
Experience
April 2009 – Present Sears Holdings Corp. The Woodlands, TX
Loss Prevention Manager
*Managed a team who stayed over 100% on metrics standings for 2
consecutive years.
*Conducted internal investigations and apprehended external shoplifters.
Ended 2009 with 13 internals and 128 externals. Ended 2010 with 80
externals and 14 internals. Best internals statistics in region for 2010.
*Internals were a wide range of employees including: cashiers, sales,
merchandising, receiving, and also leads.
*In 2009, the team had an ORC case of over $2,500 in cash theft.
*Started out 2011 with a Receiving ORC case of over $22,000 in theft.
*Also responsible for building and executing a Shrink Strategy Action
Plan and an Accident Prevention Plan throughout each year.
*Inventory 2011 showed a $40,000 reduction from the previous year and a
shrink percentage of 0.8%
August 2008 – January 2009 Protection One
Monitoring Representative
*Monitoring residential and commercial alarms; licensed in all required 13
states; cross-trained in several areas including: 2-way, video, Irving, and
key accounts.
January 2008 – July 2008 Marcos
Front-end Management
*Hostess, cashier, answering phones, opening and closing restaurant, take-
out orders, handling tip outs, and any other back-up work for management.
September 2007 – January 2008 Kroger
Lead Cashier
*Customer service, cash handling, cleaning, and training of new
employees.
March 2007 – May 2007 Primary Care Associates
Medical Records
*Back-up for everyone in the department; delivering faxes, refills
on prescriptions, phone messages, pulling charts daily and for next day
appointments, filing dictation and misc. paperwork, typing messages on
nurses center, and taking phone calls.
October 2005 – December 2006 Small Smiles Dental Clinic
Lead Dental Assistant
*Assisting the dentist, finishing all restorations, training all new assistants,
lab work, cleaning, helping with ordering, writing charts, consulting with
parents, misc. clerical duties including scheduling appointments, pulling
charts, filing, answering phones, and referrals.
Education Graduate from Goddard High School 2005 AGPA 3.8
Certification Wicklander-Zulawski
Interview and Interrogation training 2010
References Dennis O’Brien
Store General Manager
Joe Mahan
Auto Center District Manager
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