Training Human Resources
Resume:
KC Mack
Rock Hill, SC **732
********@*****.***
Education
Bachelor of Business Administration in Human Resources Management – August 2011
•Strayer University
•GPA 4.0
•Valedictorian (Class of 900)
Related Work Experience
Heat Transfer Product Group
HVAC and Industrial Refrigeration
Manufacturing plant with 450 employees
Formerly owned by Carrier UTC February 2011- present
Scottsboro, AL
Generalist Intern
• Training and Development
Developed 5 day Brazer training program
Identified current training issues through data collection and analysis
Conducted training needs analysis
Performed cost/benefit analysis
Presented findings to senior level executives
Refreshed 1 day training for entry level position
• Compensation/Benefits
Created job descriptions for all production positions
Developed performance appraisal system for production workers, salaried non-
exempt, and salaried exempt staff
Applied ADP benefit and payroll tracking software
Assisted in processing FMLA claims
Ensured market competitive pay rates through compensation survey used in union
negotiations
• Staffing
Interviewed external candidates for direct hire positions
Assisted in reviewing internal candidates interested in posted job bids
Aided new hire orientation process
Compensation
Benefits
Policies
Schedules
Helped in the coordination of a job fair
Attended daily roster meeting with Director of HR and Director of Operations
Communicated with staffing agency to fill positions
• Labor Relations
Started during the middle of unionization campaign
K C Mack
Page 2
Worked with Director of HR on initial collective bargaining agreement
• Employee Relations
Analyzed findings from employee engagement survey
Assisted in incident investigations
Organized a family fun day and kept it under budget
Became the visible member of the HR team
Longhorn Steakhouse 2004-present
Rock Hill, SC
Heart of House Employee
• New Restaurant Opener
Sole Back of House trainer in the geographic region
Conducted written tests on all company values, history, SOP’s, health codes, state
and federal laws, specifications on food preparation, security procedures
Traveled to area where a new restaurant is located and train the new line cooks in
company policies and cooking specifications
Trained managers in coaching and training on an individual basis
Facilitated Certified Trainer class
Communicated all information necessary for the store to run smoothly
• Certified Culinary Professional
Selected out of 50 employees
Completed written and observed certification test
Ensured all time, quality, and presentation guidelines are met
Coached individuals needing help
Ensured that cooks function as a team
Stayed current with all changes in Standard Operating Procedures (SOP’s)
• In Store Trainer
Completed written test after a training course
Kept current with all changes in Standard Operating Procedures
Related Skills
• Extensive knowledge of Office Suite including Access and Outlook
• Experience with ADP Payroll/Benefit administration
• Ability to interact well with all levels of the organization
Activities and Honors
President’s List
Valedictorian
Member of the National Society of Collegiate Scholars - 3 years
Member of Society of Human Resource Managers - 3 years
Member of Alpha Chi Honor Society
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