Customer Service Representative

Donielle Young

**** ******** ****** ******, ** **565

Cellular: 919-***-**** Home: 919-***-****

Email: *********@*****.***

Experienced computer savy, customer service representative looking for an

entry to mid level position dealing with people.

Experience:

Customer Service Representative

July 2010- December 2010

[RTP,NC]

Aerotek(Temp Service)/ LBPS

Assisted customers with mortgage questions.

Reviewed escrow accounts

Outbound collections.

Processed payments.

Technical Support

January 2010-July 2010

ACS/Apple Raleigh, NC

Helped customer with iphone troubleshooting.

Assited customers with Apple product purchases.

Cross sold Apple Care Plans.

Customer Service Representative

January 2009- September 2009 Global Commerce Solutions(Temp Service)

[Henderson, NC]

Assisted potential students with the application process in a call center

environment.

Answered questions about the program.

Answered telephones and assisted with web navigation.

Customer Service Representative

June 2006- October 2007 Spherion(Temp Service) [Raleigh, NC]

Assisted customers with healthcare questions in a call center environment.

Assisted pharmacists with prescription claims.

Gave pre-authorizations for medications for Ohio medicaid claims.

Customer Service Representative

June 2003- August 2005 Cendant Mortgage [Mount Laurel, NJ]

Answered telephones and made collection calls in a call center environment.

Assisted customers with mortgage questions and payments.

Set up payment arrangements for qualifying customers.

Outbound collections.

Part Time Bank Teller

August 2002- June 2003

Commerce Bank

[Mount Holly, NJ]

Made deposits and withdrawals for customers.

Handled and counted large sums of money.

Answered customer questions bank prooducts.

Administrative Assistant/Dispatcher

March 2001- June 2004 Mt. Holly Taxi [Mt. Holly, NJ]

Answered telephones and set appointments, dispatched taxis

Ordered office supplies, filed documents via computer programs, and other

clerical duties.

Computed daily profits and made night deposit drops.

Education:

September 1987- June 1991

Rancocas Valley Regional High Mount Holly, NJ

High School Diploma

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