Customer Service Engineer

Dennis P. Dillon, Jr.

**** ********** ****, ********, ** 30092 404-***-****

Professional Objective: To obtain a technical position that utilizes my education and experience

in the computer and electronics industry.

Qualifications Summary:

A+ Certified

Microsoft Certified Professional (MCP)

Proficient in the installation and configuration of Windows operating systems, servers, and

imaging software

Experience setting up LAN and WAN (networks) and remote servers

Education:

Gwinnett Technical College, Lawrenceville, GA

Microsoft Certification (MSCE) course

TESST Electronics and Computer Institute, Hyattsville, MD

Electronics Engineering Program (October 1996), 4.0 GPA

Trained in computer and electronic engineering

Two (2) year program, lecture and lab based curriculum

Consistently on President’s Honor Roll for outstanding grades

Prince George’s Community College, Upper Marlboro, MD

Math and liberal arts coursework

Professional Experience

Aaron’s Rent Service Center (February, 2004- Present)

Computer Technician

Certifications: A+ Certified Technician, Microsoft Certified Professional (MCP), Dell

Troubleshoot hardware, repair, and restore desktop and laptop systems

Install and configure varied Windows operating systems and servers

Experience setting up and maintaining Local Area Networks (LAN), wired and wireless networks

Provide support to Aaron’s clients, sales, and managerial personnel

Responsible for training new staff

Student (July, 2003- December, 2003)

Gwinnett Technical College

Computer certification courses toward MSCE

Laser Craft, Inc. (January 2002 – July, 2003)

Associate Engineer (Research and Development Team)

Assisted engineering team in all aspects of product design and development

Custom built prototypes for the red light system and traffic monitoring system

Completed product testing, documented results, analyzed testing data, and created reports

utilizing Microsoft Word, Excel, and PowerPoint

Set up network systems, remote access servers, troubleshoot hardware/software and network

problems

Aaron’s Rent Center (October 2001 – January 2002)

Electronics Technician

Proven ability to diagnose, troubleshoot, and repair digital and analog electronics

Rockwell Automation (June 1999 – August 2001)

Associate Engineer (Research and Development Team)

Assisted engineering team in all aspects of product design and development

Built product prototypes including thru-hole and surface mount PC boards and mechanical

chassis fabrications

Completed product testing, documented results, analyzed testing data, and created reports

utilizing Microsoft Word, Excel, and PowerPoint

Supported design efforts for embedded electronic operator interface products containing TFT flat

display, keypad and touch screens

Circuit City Service Center (October 1996 – June 1999)

Audio/Video Technician

Demonstrated expertise in diagnosing, troubleshooting and repairing audio and video

equipment to component level

Advanced skills in repair of analog and digital electronic products

Excellent customer service skills

Washington Metropolitan Area Transit Authority (January 1988 – October 1996)

Diesel Mechanic

8 years of experience in industrial, mechanical and electrical diagnosis and repair

Hold Commercial Drivers License

References: Mr. Steve Yates, Aaron’s Service Center, 678-***-****

Mr. James Roach, Aaron’s Service Center, 770-***-****

Mr. Roger Coles, former co-worker, 770-***-****

Contact this candidate