Customer Service Insurance Agent
Resume:
Dawn Marie Coons
Blackwood, NJ *8012
****.*******@*****.***
PROPERTY AND CASUALTY INSURANCE AGENT AND UNDERWRITING PROFESSIONAL
Dynamic, motivated, established insurance professional with extensive
property and casualty
commercial and personal lines experience. A team player who can motivate
myself and others effectively.
Obtains excellent time management skills and willingness to learn new tasks
and take on new responsibilities.
APPLICABLE QUALIFICATIONS:
Licensed Property & Casualty Insurance Agent - (NJ, PA, AL, CA, GA, MI, MN,
NY, TX, VA, FL),
Typing - Advanced - 20 years, Microsoft Word - Advanced - 20 years,
Microsoft Excel - Advanced - 20 years,
Microsoft Outlook - Advanced - 20 years, Database Management - Advanced -
20 years,
Customer Service - Advanced - 20 years, Power Point - Advanced -15 years,
10 Key Touch - Advanced -15 years,
Lotus Notes - Intermediate -5 years, Inventory Control - Intermediate - 5
years,
AFW/AMS/Sagitta Database - Intermediate -5 years, ACT Database
-Intermediate -1 year
RELATED EXPERIENCE
American Collectors Insurance Cherry Hill, NJ 08034
Underwriter/ Licensed Sales Representative, 4/2010 - Present
*Reviews and evaluates complex Property and Casualty new business
submissions, renewals, pricings, restrictions and cancellations to
determine risk acceptability & coverage based on company guidelines.
*Reviews and critiques new and renewal business accounts
*Ensures that the correct information to make sound underwriting decisions.
*Reviews new business cases with supervisor for approval that is outside
granted underwriting authority.
*Works with Applicants and Brokers to obtain additional required
information.
*Answers questions from applicants and brokers regarding underwriting
processes and decisions.
*Daily customer service in an inbound call center for Antique and Collector
Car Automobile policies, Word Perfect, Sales, Property & Casualty license
and prior insurance experience.
*Proficiency in Microsoft Office suite applications (Outlook, Word, Excel,
and PowerPoint)
*Excellent negotiation and interpersonal communication skills
*Ability to work in a fast-paced environment;
*Proven success in a production-oriented environment
Bank of America Plano, TX 75024
Catastrophe Claims Adjuster Assistant, 9/2009 - 4/2010
*Daily reporting of Claims Status, Filing, Faxing, and Management of Claims
Catastrophe Team schedules, copying, Scanning, Invoicing and over
Catastrophe Team functions.
*Support the adjusting staff with clerical tasks that the adjusters are
responsible for daily including basic functions as follows: completion of
acknowledgement letters, sending status letters, updating ISOs for claim
files, pulling declaration pages for homeowners claims, pulling reports
from estimating system, and processing basic accounting transactions.
*Familiarity with the Microsoft programs such as MS Word, MS Excel, and
Power Point, pulling reports and creation of spreadsheets to compile and
organize data needed for the daily operation of the catastrophe management
staff.
*Review and pay Independent Adjuster fee bills and issue indemnity payments
for the adjusters, process payments as designated by the adjusters into the
Astec system for ACM claims, confirmation that payments have been issued
correctly by adding a PDF confirmation to the Claim System file.
*Responsibilities also include posting notes from the Claim System file
into the Astec system for claim file uniformity.
Dawn Marie Coons
3 Cloverdale Rd
Blackwood, NJ 08012
****.*******@*****.***
RELATED EXPERIENCE
Wachovia Insurance Services, Inc. Dallas, TX 75225
Commercial Account Assistant, 7/2006 - 12/2008
*Daily duties consisted assisting Account Executives, managing small book
of business, processing endorsements, processing policies, binders,
proposals, correspondence with customers and underwriters via telephone,
email, and written formats, filing, faxing, copying, scanning, invoicing
and overall assistance with account management for both new and existing
middle market business.
*Extensive data entry experience as well as database management, extensive
experience with flood policies, from quoting to processing elevation
certificates and flood zone determinations.
*Extensive experience in the Construction field including processing CIP
enrollments, processing payrolls, audit reviews, and overall CIP
administration.
*Administration and maintenance of multiple surety and notary bond accounts
from creation of new bonds, amendments of existing bonds, and processing of
multiple renewals.
*Manipulation and administration of multiple accounts services and
maintenance using Sagitta/AFW database program.
Powter Insurance, Inc. McKinney, TX
Insurance Agent / Marketing Representative, 4/2005 - 6/2006
*Submission of applications to various insurance companies nationwide to
provide quotes for both commercial and personal insurance business.
*Additionally provided quotes for insurance, accurately and efficiently
handled various time sensitive projects, specifically providing insurance
quotes for a large franchise based company that operates nationwide.
*Compilation of excel spreadsheets, word documents, customer service,
account management for both new and existing accounts.
ADDITIONAL EXPERIENCE
Prior to the Insurance Industry I have extensive experience from 6/1992 -
3/2004 in the areas of Executive Administration, Data Entry, Customer
Service, and Retail Management.
EDUCATION
Highland Regional High School Blackwood, NJ - Graduated 1992
ACHIEVEMENTS
Participated in creation, implementation, training and administration of
web based program for OCIP/CCIP projects with National Practice Leader
*EXCELLENT REFERENCES FROM PREVIOUS EMPLOYERS ARE AVAILABLE
UPON REQUEST
Contact this candidate