Customer Service Manager
Resume:
Sherry L. Hunter
Fredericksburg, Va. 22401
********@*****.***
OBJECTIVE
• Dedicated, service focused professional seeking to transition into healthcare as a nursing assistant.
• Highly motivated to launch nursing career; future goals include education leading to NA certification and,
ultimately, an RN license.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Backed by a solid work history, reputation as a team player and passion for helping others.
• Background includes experience caring for terminally ill cancer patient.
• Current on all immunizations (including tuberculosis and hepatitis B).
• Currently enrolled at Kaplan University for associates in nursing.
WORK EXPERIENCE
Retail
4/2004 – 2/2010, Retail store, Roanoke Rapids, NC.
• Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for
excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service
delivery and ability to find win win resolutions.
• Commended for multitasking abilities; frequently assigned multi section of the store during peak
business hours.
• Recognized for superior performance and dedicated service commitment through four time awards as
"Employee of the Month."
• Terminix Pest Control
• 8/2000 – 2/ 2004, Office Manager, Roanoke Rapids, NC.
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the office
manager and admissions office. Coordinated daily schedule’s, maintained database and ensured the
delivery of the product to the home owner. Quickly became a valued employee known for “can do”
attitude, flexibility and high quality work.
• Highlights:
• Communicated effectively with multiple departments to plan service stops and prepared daily routes for
technicians. Established strong relationships with both customers and co workers to gain support and
effectively achieve results.
• Kept invoices of new customers, entered daily work done by technician’s in order for them to get paid for
their work, took new phone orders and processed and filed the necessary paper work, received
payments and processed them, printed and assigned new work.
• Entrusted to manage office. Provided timely, courteous and knowledgeable response to information
requests; screened and transferred calls.
• Co developed new scheduling and routing assignments.
• Developed innovative PowerPoint presentation used by the Office to market executive support for the
smaller offices.
Earned excellent marks on performance reviews, with citations for excellence in areas including work
•
volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and
commitment to providing unsurpassed service.
•
Primary Care Provider
2/2010 present, Stafford, Va.
• Shared joint responsibility (along with aunt) for the care of terminally ill parent suffering from cancer.
• Learned the basics of assessing patient vital signs under the tutelage of home healthcare nurse.
• Assisted home nurse and hospice staff with all aspects of daily care, including bathing, feeding and
dressing.
• I helped to ensure my mom is as comfortable as she can possible be in a dignified and enriching
environment.
AFFILIATIONS
3/2011 present: student of Kaplan University
SKILLS
• MS Word
• MS Excel
• MS Outlook
• Activities of Daily Living (ADL)
• Quality Patient Care
ADDITIONAL INFORMATION
Available for extended hours, holiday’s and weekend assignments.
Key Skills
Office Skills: Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Front Desk Reception
Executive Support
Computer Skills: MS Word
MS Excel
MS PowerPoint MS Outlook
MS Access
MS Project MS Publisher
FileMaker Pro
Windows
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