Administrative Assistant Manager

Cierra D. Hoffman

**** ******** *********, #*** ~ Toluca Lake, CA 91602 ~ 407-***-**** ~ *************@*****.***

~ Service-Oriented ~ Dedicated ~ Multi-Tasker ~ Hard-Working ~ Focused ~ Organized ~ Reliable ~ Team Player ~

~ Professional ~ Creative ~ Enthusiastic ~ Problem-Solver ~ Customer Relations ~ Experienced ~ Detail-Oriented ~

PROFESSIONAL ACCOMPLISHMENTS

• California state licensed Doctor of Chiropractic

• Certified Bio Energetic Synchronization Technique (B.E.S.T.) Practitioner by Morter HealthSystem

• Interned through a Chiropractic Preceptorship Program with Kreg Huffer, DC, LCP in Jackson Center, OH

• Participated in a Chiropractic Clinic Abroad Program to India with Palmer College of Chiropractic

• First student to complete the Palmer College of Chiropractic Center for Business Development Entrepreneur

Training Program

• Chosen from over 2,000 international candidates to participate in the Walt Disney World Guest Relations

Advanced Internship Program

• Selected out of 10,000 applicants to participate in the Walt Disney World College Program

• Promoted from over 5,000 candidates to be a Walt Disney World College Program Representative

PROFESSIONAL EXPERIENCE

Guest Relations Hostess, The Walt Disney World Company, Lake Buena Vista, FL 2001 - Present

• Selected as a Magic Kingdom Guest Relations trainer and a guide for Disney’s Family Magic Tour, Disney’s

Keys to the Kingdom Tour, and Disney Special Activities/VIP Tours

• Direct celebrities and families throughout Walt Disney World Property and Theme Parks on a personally

customized tour, while sharing Disney history, legends, and trivia

• Serve as an experienced guest service liaison by answering questions, listening to Guests’ issues and resolving

them, coordinating ticket sales, balancing daily receipts, answering multiple phone lines, making dining

reservations, and reuniting lost persons

• Acquire excellent interpersonal communication skills through interacting with more than 250 guests daily and

exceeding their expectations

Administrative Assistant, Temporary Solutions Inc, Vienna, VA 2007

• Accomplished various administrative tasks such as: assembling New Member and Certification packets,

creating, compiling, and organizing multiple databases, responsible for outgoing and incoming mail, answering

multiple phone lines, filing, and typing letters

Front Desk Manager/Chiropractic Assistant, Chantilly & Page Chiropractic Center, Chantilly, VA 2003 - 2004

• Greeted patients, verified insurance benefits and explained to patients, input patient information and charges,

collected payments, balanced daily receipts, audited patient financial records, prepared and sent patient bills,

and submitted claims to insurance companies

• Completed office work such as: answering phones, scheduling, typing reports and letters, filing, and cleaning

• Performed patient therapy such as: intersegmental traction tables, electrical stimulation, and ultrasound

Chiropractic Assistant, Elden Street Back & Neck Pain Center, Herndon, VA 1996 - 1997 & Summer of 1998

• Conducted New Patient Histories, Exams, and Re-exams, took and developed X-rays, and performed various

treatments on patients including intersegmental traction tables, electrical stimulation, and ultrasound

• Greeted and counseled suffering patients and managed office flow

EDUCATION

Doctor of Chiropractic Degree, PALMER COLLEGE OF CHIROPRACTIC, Davenport, IA 2009

• Techniques Used: Activator, B.E.S.T., Palmer Package, Pettibon, S.O.T., and Thompson

Bachelor’s of Science in Biology; Minors: Chemistry and Mathematics, ELON UNIVERSITY, Elon, NC 2001

ORGANIZATIONS

Alpha Omicron Pi Sorority, Give Kids The World, Morter HealthSystem, and Sigma Phi Chi Chiropractic Sorority

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