Customer Service Human Resources

Jennifer Gordon

San Diego,CA

858-***-****, ************@*****.***

Objective: Recent college graduate seeking a mutually beneficial position

in which my education and experience will be used for maximizing

productivity and ensuring quality customer service.

Education:

California State University - San Marcos

Bachelor of Arts in Human Development (2008 - fall)

-Awards: Certificate of Achievement in Human Development with an

Emphasis in Counseling

Internship: Palomar College Human Resources Office (2008)

- assembled and distributed corporate information packages

- performed customer service functions, mail, and basic office functions

Professional Experience:

Arrowhead General Insurance Inc. (MGA) 05/2010 - Present

Receptionist Carlsbad, CA

- Responsible for answering incoming phone calls for Arrowhead and ACM

- Made professional initial introduction to visiting guests and auditors

- Performed executive assistance roles as needed, control meeting room

calendar

- Data input; required to input endorsement changes for policy holders and

underwriting

- Daily operation of database claims management systems

- Developed interpersonal communication skills across a wide range of

personnel levels

- Proficient in Microsoft Office applications

CVS/Pharmacy 02/2004 - 01/2010

Retail Sales Associate San Diego, CA

- Experienced in all aspects of retail store management while completing

college degree

- Operation of cash register with daily customer interactions

- Responsible for bookkeeping and cash register reconciliation

- Required to complete inventory control functions

- Initiated marketing and display initiatives both creatively and as

directed

- Provided employee training for new associates

- Controlled photograph department and in its entirety

- Maintained 25 - 30 hours while in school; full time once graduated

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