Customer Service Manager

Jose S. Vargas

***** ******** **** **** ********* VA 20176 Mobile: 571-***-**** Day Phone: 202-***-****

Email: ******@*****.***

CAREER OBJECTIVE

Financial professional with corporate accounting and management experience. Proven record of developing and implementing

financial and operational controls that improve Profit & Loss account.

SUMMARY

Professional experience in accounting and finance with extended understanding in government and private sector,, which include 04

years as a Federal Contractor at General Service Administration (GSA) – National Capital Region (NCR) Washington DC Multilingual,

and professional experience in South America, Africa and Europe.

Preparation,Audited and truck Reimbursable Work Authorizations( RWA’s) are established to assist PBS’s agency clients with

requirements that arise related to altering, renovating or repairing space and providing services in space managed by PBS which are

over and above the basic services financed through Rent. Process and execution for all RWA’s BA80, BA61 under PBS agreement.

Responsible for the RWA Life Cycle development, analysis and execution of RWA’s Severable service in which the customer agency

receives value as the service is rendered.

Conversant with the GFP (General Fiscal Principals), CFR (Code of Federal Regulations) .

SELECTE D PROFESSIONAL ACCO MPL IS H M E N TS

Optimum Solutions Llc. Washington D.C 10/2008 Present

Financial Analyst

Working us Budget Analyst for General Service Administration GSA Reimbursable Work Authorizations (RWA’s) or F2957

Responsible for this written agreement whereby PBS performs work provides services for the requesting agency on a

reimbursable basis. Under the provisions of Federal Acquisitions Regulations (FAR) the head of an executive agency can enter

into a contract, exercise an option, or place an order under a contract for severable services for a period that begins in one fiscal

year and ends in the next fiscal year.

Responsible for the Life Cycle of the RWA’s as follow:

A. Requirements, process begins with an Agency informing a PBS representative of its requirements.

B. Cost Estimate, these documentations required to support the authorized amount for the RWA and enter in RETA System,

review and verification this estimate regardless of amount or scope of services must support the authorized amount for the RWA.

C. Acceptance, the RWA must contain fully defined scope of work, location, type of work all required signatures.

D. Execution, providing reimbursable goods and services must begin only after PBS obtains the obligation authority to provide

those goods and services.

E. Completion and Closure, evidence of satisfactory work completion (F220) is done upon passing inspection, payment is made

to the vendor.

Through the RWA’s process I provide clarification and additional information working with the GSA building Manager until the

package goes to the point of contact.

Process RWA package is performing in RETA System, validation an submitted to finance.

A spreadsheet is done for each RWA in the system to keep update the financial status.

Enters RWA information in Comprizon generate GSA F49, the system assigned a PDN # until the GSA F300 arrive.

Also, we work with GSA F300 in Pegasys Tracking log, GSA F220 or Inspection report in Pegasys Log will allow the Virtual Invoice

Tracking System (VITAP) research all invoices when are ready for payment.

Through the GSA F220 the Building manager will report partial payments and final intention to close this RWA, and will be ready for

reconciles and financial completion date in RETA system.

Obtain experience worked with Team Leaders, Asst. Directors, Directors and Projects Managers in the preparation of pre planned short

and long range budget estimates.

Audit and follow up Internal( Management Controls ) which includes funds control, data integrity, signatory of Funds Certifying Officers,

Acquisition Regulation Compliance, Documentation and Specificity of Scope of Work.

Promote teamwork within the team personnel so that all duties and customer’s issues are covered in the event of illness or others

problems among the staff I provide a single GSA corporate image in serving our client’s needs and maintain a professional and

courteous manner.

Assist others as required, in solving technical problems that are beyond their capability and conduct orientation, one on one and

training sessions to explain concepts of projects, policies and procedures to less experienced employees.

Represent the team in conferences, meetings, panels or other gatherings and effectively communicate concepts, principles, methods

and procedures that conform to agency policies.

Capitol Creag Llc. Washington D.C 1/2007 9/2008

Financial Analyst

As a Budget Analyst worked for the Budget Activity (BA) 61 under DC Services Division GSA.

Tracking. Monitor and processing RWA’s BA61and BA80 in RETA System and F220, F300 in Pegasys system. Attend follow up

meetings to make adjustments as needed for incoming regulations regarding RWA and other tasks. When I process RWA’s and

other documents I review all data so that it is accurate and bring any problems to the attention of upper management to discuss

and offer solutions.

Assure all payments get processed within the guidelines of the Prompt Payment Act, answering all incoming Audit request to

ensure proper documentation review/approval RWA’s maintain a tracking log of all transactions that come through the BA61 office

making sure nothing falls through the cracks. We meet on a monthly basis to discuss RWA’s, F220, F300, and apply adjustments

where needed to get a projection. I am the primary back up under the DC services for BA62 and BA80 when needed. I manage

all outstanding invoices for the Division to ensure they all get processed in a proper and timely manner.

Proven my ability to provide quality customer service and support to a diverse customer base by addressing customer needs and

satisfying their expectations throughout my career with GAS. I have experience working on the processes and execution for all

RWA’s, BA62, BA80 according to PBS regulations.

Experience with short and long term complex projects of one or more years.

Responsible for negotiating budgets, controlling costs, securing required human and tech resources, planning and executing the

work plan and directing assigned team members in producing quality deliverables, results and outcomes.

I have managed and administered projects and budget estimate during the 07/08 Fiscal Year.

Work independently, administer and manage plan, procedures, formulation and budget estimates.

Responsibilities include reviewing and processing all funding documents by the program managers and or customer services

representatives for funding certification, accounting classification and availability of funding in an efficient and timely manner.

Assist administrative support preparing reports, special projects, tracking activities and other assigned duties.

Responsible for budget formulation and execution of new RWA’s provides by the agencies.

British Airways Dulles IAD,VA 6/2004 1/2007

Customer service

Checked in and boarded passengers to Europe and Africa.

Used multi lingual skills for special passenger assistance. members of the Embassy or Consulate under special trip.

Daily report for the inbound and eastbound aircraft revenue request from Head Quarters.

Audit and execute internal Control with the local assistant for quality of security accomplishes the AITA an FAA regulations national and

International market.

Kelly Financial Services Washington, D.C 9/2006 11/2006

Auditor

Audited company accounts for GoldStone Branch USA reporting to HQ India.

Prepare the forecast for this IT Corporation base in Tyson Corner VA.

Contracts in order to improve our Satellite service in the USA for various national organizations.

I am glad to improved control in a private sector so they can be accurate their revenue and have been extended to Central office in India.

We got monthly meeting with the Board of Director and a daily coordination with the Head in USA to improve revenue and other control in

order to improve quality of service in a competitive market.

Robert Half International Inc. Vienna, VA 4/2006 8/2006

Finance Specialist II

Robert Half International, as an external Consultant for this Corporation we offer financial services to Fairfax County Public School

General Accounting Department.

Audited and review books at Fairfax Public Schools for their Financial Reports Fiscal Year 2006.

I did the general review and preparation of the reports to the Fiscal Report FY06 Fairfax Public School is approve by the Board of the

County.

Verification and accurate proceed with PIVOT Table Excel and other electronically Systems to expedite this complex information.

Customer Service and other coordination have in order to match all the request documents.

Review of A/P, A/R and advice provide to areas of General Accounting Department in order to administrate better their projects.

MicroManos Corporation Washington/Rockville, MD 1/2006 3/2006

Financial Analyst

Provide financial advice, audit and preparation of Profit and Losses Financial Statements for different Customers under this organization.

Managed branches from Head Office with accurate advise special Bank and financial opinion.

Assist the general accountant to prepare their external Audit Process and submitted records to IRS for audit official report, Central Bank

and other organizations.

Accomplish guidelines in timely manner.

Using my skill and knowledge of other language made easy for some stuff members get some training from me.

Lansdowne Resort Hotel Lansdowne, VA 7/2004 8/2005

Night Auditor

Night Auditor, Accounting Department (2004 2005)

Managed 300 transactions daily from hotel activities and facilities from 10 P.M to 6 A.M.

Reconciled accounts, A/R, A/P.

Wegmans Food Market's Sterling, VA 9/2004 7/2005

Assistant Accountant

Assistant Accountant

Distributed audited and reconciled cash for all registers at this store performing more than 1,000 transactions daily.

Prepared financial information to the corporate database, distributed to all department for they review and analysis in order Department

Managers follow up their targets and goals matching the store turnover

One great accomplishment it was to provide our internal using cash/ disbursements and other internal transactions, been more safe a

accurate the all revenue for the store.

Also provide training for all new associates to get the basic accounting Company process.

Swissport Cargo Services Dulles,VA 4/2003 8/2004

Customer Service International

Department

All Cargo overseas operations for United Airlines base in the USA.

France, Belgium, Italy, Germany, England and other flight inbound related to their CARGO business.

Prepared a daily report for supervisor and management.

Aero Zambia Ltd Lusaka Central Africa, Lusaka Zambia 1/1997 12/2002

Financial Controller

Performing this position I audited, examined and planned $1,000 million annual financial revenue for 10 stations and 300 employees in

African countries ( Kenya,Zambia,Angola, South Africa, Indian Ocean, Zimbabwe,Gabon,Benin,Mali,Uganda,Congo)and one in Belgium.

Supervised 50 employees at Head office in Lusaka Zambia and other 300 all over this Branches.

I was the financial instrument to perform studies of marketing and financial investigation for this investment doing records and meeting

government people from all this countries to facilitate our participation in the development of this economic activity.

Accomplishments, set up new company and provide manpower in Africa with a good prospective.

My goal it was search for a good investment opportunity with safe and good future over new branches in West African Republic of Benin

where I was base to establish new investment,the airline industry.

The CFO and Director consider my participation successful in these negotiations.

Coffee & Agro Corporation Gdynia, Poland East Europe 1/1996 12/1996

Financial Controller

The Finance Controller position allow me audit, budget and perform my duties with accuracy.

Process project for new investments and set up our business in this new market special after the integration of the European Community

an other countries working hard to join the EU.

Overall I did a great accomplishment plunging new investor in to the new emerging market like Poland, Ukraine and other countries.

Doing marketing of commodities, trading our main product coffee negotiating with new entrepreneur and truck our revenues /expenses

obtaining aprox. $550 million annually.

I prepared budgets, controls and audit our branches with extensive travel.

Re design the finance activity need according each country needs to do it due the new open market in East Europe after the EU took

place in Germany 1996 this reality allow me to get the knowledge of this regulations and trading process in order to stand and extend this

investment .

Work independently, administer and manage our Company plan, procedures, formulation and budget forecast done visiting those

countries give us and exact view of the investment trade needed. Establish new customers with legal representation in Ukraine, Russian

other areas of Eastern Europe.

Tracking our transactions from Poland, Gdynia as Head Quarters give us the ability to provide a great link to the new era in these

countries.

Still these investors continue growing their business in East Europe.

Mill Vista Alegre Lambayeque, Peru 3/1989 12/1995

Chief, Finance Department

Recommended, processed and approved farm loans for private investor.

Initiated, developed and implemented new micro finance department.

Audited and advised on controls procedures.

Bank of Lima Chiclayo, Peru 1/1981 12/1991

Chief Credit Department North

Peru

Head, North Peru Credit Department

Managed daily transactions for annual farm assistance program of $1.45 million.

Created financial forecasts for area agribusiness farmers.

Evaluated investments for bank board of directors.

EDUCATION

Strayer University, current student

MBA Finance

National University Pedro Ruiz Gallo, Lambayeque Peru

MBA Finance UNPRG Peru.(uncompleted)

Major: Accounting

Financial Aviation .AITA – Zambia Central Africa

Financial Banking Credit Lyons France

Mechanical Refrigeration

(SENATI)National Educational Tech. – Peru

Microsoft 2007, (Word, Excel, Power Point, Lotus, RETA System, Pegasys )

ANNUAL PRIVACY TRAINING 101 2008

INTERNAL AUDIT CONTROLS GSA

Administration

LANGUAGES French, Italian, Polish, Spanish,Portuguese.

LANGUAGES French, Italian, Polish, Spanish

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