Manager Customer Service

Sophia Brown

*** ****** **** . ****, ** *****

671-***-**** . *********@*****.***

OBJECTIVE

To obtain a challenging position in Business Marketing, Management, or

Finance where I can effectively utilize my educational background and

previous work experience to assist in achieving company objectives.

EDUCATION

Master of Business Administration (MBA), Majoring in Finance &

Entrepreneurship

Rochester Institute of Technology, Henrietta, NY

Date of Graduation: August 2010

. AACSB accredited business program

. Accumulated GPA: 3.71

Bachelor of Science Degree in Business Administration, Majoring in

Finance

State University of New York College at Brockport SUNY, Brockport, NY

Date of Graduation: May 2009

. AACSB accredited business program

. Accumulated GPA: 3.47

INTERNSHIPS & RELATED COURSE WORK

Marketing Intern

RBC Wealth Management, Canandaigua, NY

May 2008 - January 2009

. Performed marketing research and development to increase the community

knowledge of RBC Wealth Management.

. Conducted a six thousand person prospect client mailing that included

five different investment products as well as a broker prospect and

401(k) mailing.

. Assisted with administrative tasks including creating spreadsheets,

filing, and issuing new client statements.

Technology and Commercialization Clinic

Rochester Institute of Technology, Henrietta, NY

March 2010 - May 2010

. Consulted a local company in the Henrietta area for eleven weeks.

. Created a market feasibility analysis for the commercialization of a

new and innovative technological product which included secondary

market research, a competitive analysis, primary market research, and a

go-to market strategy.

. Utilized Microsoft Office PowerPoint to present product

commercialization recommendations on several occasions to the CEO, CTO,

and Marketing Team.

ADDITIONAL WORK EXPERIENCE

Manager

Critical Clean Incorporated (CCI), Farmington, NY

May 2004 - October 2010

. Supervised and managed cleaning projects throughout the Rochester area.

. Attended and conducted training sessions to ensure that quality

measures were maintained while on projects according to the standards

of CCI and the client.

Manager (Sales Lead)

The Limited, Henrietta, NY

February 2007 - June 2007

. Performed management duties including payroll, opening and closing the

store, balancing registers, and making bank deposits.

. Supervised employees during the closing shift and maintained proper

shift coverage.

. Analyzed employee and store performance in regards to conversion, sales

per hour, and the number of limited card applications processed.

Office Manager

Shaw Remodeling & Handyman Services of CT, Niantic, CT

October 2010 - February 2011

. Managed project scheduling through the utilization of Microsoft Office

Live, accounting through the use of Intuit QuickBooks, and the

administrative tasks of both Shaw Remodeling and Handyman Services of

CT.

. Provided exceptional customer service when handling project inquiries,

scheduling appointments, and providing after care.

Manager (Sales Lead)

White House Black Market, Norfolk, VA

March 2011 - June 2011

. Determined store performance and profitability by utilizing financial

ratios including sales per hour (SPH), units per transaction (UPT), and

the customer email retention ratio.

. Maintained proper shift coverage, trained new employees, and performed

opening and closing procedures including handling cash, determining

daily performance goals, and executing projects.

COMPUTER SKILLS & TRAINING

. Proficient in Microsoft Office Project, Word, Excel, PowerPoint,

Outlook, and Windows Live.

. Proficient in Intuit QuickBooks.

. OSHA construction 10 hour course certified.

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