Quality Assurance Customer Service
Resume:
RAJEEV PREENJA
Email: **************@*****.***
Flushing, NY 11354
Highlight of Qualifications:
> Certified in quality assurance program
> Detail-oriented professional specializing in emerging technologies
> Exceptional time management, communication and interpersonal skills
> Innovative problem solving proficiencies
> MCSE Certified in NT 4.0, TCP/IP
> Novell 4.11 CNA
> A+ Certified
> Tested and Configured Motorola Analog and Digital receivers (EX.
SEM, Encoders, TMX, Cisco DCM's, Terayon, APEX, Motorola/ SA IRD,s
and BNC)
> Knowledge of Video On Demand Catchers, Metadata, CableLabs, AMS/BMS
and Servers
> Configured and maintained Microsoft IPG (Interactive Program
Guide), Miranda iControl
Verizon
(August 2005 to July 2011)
Video Headend Engineer
. Testing, turnup, maintenance of Video Headend with 600 linear channels
& 15,000 Video On Demand titles
. Supervise the performance of 10 Technician, other Union employees and
Oversees capacity planning.
. Knowledge concepts in Miranda iControl, baseband video router and IP
router control, SEMS, Terayon, TMX, Seachange VOD Servers, and Fiber
OC 192
. Experience with Network Management Systems (NMS), Element Management
Systems (EMS) and Operational Support Systems (OSS)
. Knowledge of MPEG 2/4, network installation, provisioning,
maintenance, software Configuration and software implementation
. Understanding of end-to-end access technology, hardware and software,
Including FTTP process and systems (Video over FTTP Orientation. SHE
(Super Headend),VHO (Video Headend), and MHE (Mini Headend)
Operations, DAC Operations, Engineering, Bandwidth Management, and
Network controls)
. Understanding of communication networking components (i.e., routers,
LAN topology, Ethernet, SONET, etc.)
Responsible for maintaining and monitoring of On Demand content on
Seachange Servers
Perform testing on various equipments such as SEMS, Cisco DCM's,
TMX's, Seachange VOD Servers, and Motorola/SA IRD's.
. Wrote various training manuals for all the trainings attended.
Create and distribute various data reports.
. Handle various ad-hoc projects relating day-to-day operations within
the Headend.
. Works with Element managers, KVM Switches, Visio, and XML Editing and
apply this knowledge towards maintaining and troubleshooting MPEG 2/4
streams.
. Work with other departments/ Engineers, and Vendors to identify and
help resolve technical problems and communicate relevant information
describing the problems to Supervisors. Help train new hire Video
Engineers and create Manuals, MOP (Method of procedures) and create
Visio drawing of Analog and Digital signal flows.
Train new Engineers and Technicians in Headend daily Procedures and
Miranda Monitoring System.
HBO New York, NY
(June 2002 to August
2005)
Technical Support Lead for HBO On-Demand
. Responsible for answering and responding to phone calls from HBO-On-
Demand affiliates in a professional and courteous manner (via the HBO
Scrambling Hotline).
Process affiliates request for the authorization of commercial
satellite decoders.
Process affiliate HBO-On-Demand (HOD) equipment testing, launch
preparation, and content transmission requests correctly and
expeditiously.
Work with affiliates, department Engineer, and other departments to
identify and help resolve technical problems and communicate relevant
information describing the problems to Supervisors.
Create and distribute various data reports.
. Handle various ad-hoc projects relating to day-to-day operations
within the Technology Operations Department.
. Knowledge concepts of the technical delivery of HBO and HBO-On-Demand
to the cable headend.
. Works with BRIO Query, Business Object Oracle, File Maker Pro,
MediaPath Manager, and the NOVA mainframe application and apply this
knowledge towards producing analytical reports and summaries
Quality Assurance responsibilities for Senior VP reports every month
(listen to other technician's calls for training and improvement
purposes.)
Train new HOD/Linear hotline Reps and help creating Manual for Hotline
procedure.
Worked with committee developing Cable Lab VOD Spec 1.1
CableVision Woodbury, New York
(December 2000 to June 2002)
Technical Support Representative Optimum Online
. Provided extensive technical support, troubleshooting, conflict
resolution and education with a wide range of PC and Macintosh issues
to Optimum Online cable Internet modem subscribers.
. Provided Level II technical support to Optimum customers utilizing
online network diagnostic tools.
. Performed network diagnostics such as Polling, Tracert, Ping, DHCP log
checks, Use desktop Streaming and resolving MAC address to IP address.
. Identification, resolution, escalation, referral, and follow-up on
users desktop, network, and
applications issues.
. Performed requirements gathering and documented results for creation
of Project-NYMA.
. Call monitoring on all the technicians in the calling center
Trained new TSG Reps (Technical Support Group), CRC (Customer Service
Reps) and Level 1.5 in NYMA procedures and Cable Data usage
ORIX ENTERPRISES, East Meadow, New York (January,
2000 to December 2000)
Help Desk/PC Support
Job Description: Telephone, Desktop, and network (LAN) support
Duties included product analysis and testing computers, printers and
scanner comparison tests in every technology class. In charge of Purchasing
Desktops, Server, Switches, and Routers
EDUCATION:
THE CHUBB INSTITUTE, Westbury, New York
Network Engineering & Data Communication Program, January 2001
NASSAU COMMUNITY COLLEGE, Garden City, New York
Major: Computer Science 1995 to 1999
Minor: Business Management
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