Manager Management

Chicago, IL, ***** Email

- ***********@*****.***

Home: 312-***-**** Cell: 312-***-****

www.linkedin.com/pub/julian-d-saunders/2/492/51b

Profile

Senior IT Executive managing global software development programs and teams

to deliver multi-channel front-end systems. Develop and control budgets up

to $95 million. Program manage multiple projects in parallel across

complex technical and software development platforms. Relationship

management spanning multiple business units and internal IT departments.

Professional Experience

HSBC Bank, Chicago, IL

2006 to 2011

Senior Manager, Global Program Development and Delivery, 2006 - July 2011

(U.S.A)

Overall accountability and responsibility for the delivery of all IT tasks

conducted by the Global Front End IT for HSBC's Global System Program by

defining, adopting and following a "blueprint" approach allowing Front End

screens/journeys to be developed once and rolled out across multiple

countries and multiple channels.

Program Management

Responsible for multiple parallel project streams, spanning various

technical disciplines within a global program across North America, Latin

America, UK, Middle East and Asia Pacific.

Ownership for plans, resourcing, budgeting, reporting and deliverables

within the programs.

Responsibility for teams across North America, Latin America, UK, Middle

East and Asia Pacific to effectively own and implement projects and

programs.

Utilized appropriate software development methodologies (waterfall,

iterative, agile) according to the program need.

Lead project and program communication to "C-suite" executives.

Software Program Delivery

Developed and implemented a browser based (Java / Websphere) Card Servicing

solution in Credit Card Services used by 4000 staff, realizing the planned

efficiency gains.

Standardized a global call center onto a single platform by creating and

rolling out a Card Servicing and Collections solutions into Malaysia and

Middle East to 4000 users.

Drive delivery of the Global System Program's customer journey's to ensure

the solution is enduring and re-usable, and the value of the solution is

realized as early as possible.

Designed, coded and implemented a standard reusable set of journeys as part

of the core global product to be leveraged by all consumers.

Played a key development and program management role in the Front End

development space ensuring the successful rollout of Account Opening across

four regions encompassing multiple channels (Branch, Call Center and

Internet).

Responsible for Delivering Global Card, Collection and Merchant E-commerce

solutions to our Global customers by defining, adopting and following a

"blueprint" approach allowing systems to be developed once and rolled out

across multiple countries

Relationship Management

Partner with Off Shore Software Development Centers creating a more

seamless delivery of services

Manage and build global team relationships enhancing a "one team" approach

providing a more streamlined assembly of products

Global People Management

Implemented people focused initiatives to improve overall employee

satisfaction

Manage a team of 60 resources (line and functional) across multiple global

locations, time zones and cultures

Managed a team of up to 100 off-shore resources.

Support Functions

Successfully managed a budget of $95m

Implemented a demand and resource management system to track workload and

associate availability

Defined and rolled out a standard estimation tool and leveraged across the

global teams

Created a global governance model for design principles and guidelines

Julian D. Saunders

Page 2

HSBC Bank, UK 1988

to 2006

Senior Manager, European Front End Development and Delivery, 2003 - 2006

Responsible for all front end development project programs to support the

operations of HFC Bank and application development across call centers,

branches and retailers. Managed 35 staff and a budget of 4m

Designed, developed and program managed a new consolidated branch system

providing loan, cashier and lead management capabilities and streamlined

processes which provided 35% efficiency gains across 2000 staff in 200

branches

Developed an anti-money laundering solution to help track and report on

laundering activities and a Sanction List system to track and monitor

applications opened within the bank

Built a Business-2-Business E-commerce solution across major retailers that

provided Straight Through Processing for loan set-up, credit checking and

loan boarding

Development and Delivery Manager, 1998 - 2003

Responsible for development and project program management for the Personal

Banking branch network.

Developed a Client/Server based lead management system providing the branch

network with the competitive edge to focus on the most sellable customers.

Due to the success of the system, the solution was adopted by our parent

company in the US

Successful delivery of a consolidated MIS solution to assist the branch

network in tracking the sales by such categories as conversions, league

tables and target ratios

End User Support Manager, 1994 - 1998

Responsible for 2000 PCs/Servers/LAN's within the call centers encompassing

hardware and software.

Setup the PC/Server infrastructure for a new credit card call centre in

four months

Standardized the PC images across the call centers reducing support

overhead by 40%

Streamlined processes and support procedures in order to create

efficiencies

Delivered PC Inventory Solution to capture asset information

Previous HSBC (UK) Experience

Quickly promoted to Team Leader, End User Support responsible for 1200

PC/Server/LAN's within one of the call center's. As Senior PC Support

Analyst provided specialist expertise to junior team members across

multiple technical disciplines. Started career at HFC Bank as a PC Support

Analyst.

Education & Certifications

Associates in Computer Studies - Berkshire College, England

Novell Certified Netware Engineer

Several Business and Project management training programs including:

negotiation, facilitation and leadership

Contact this candidate