Management Project

Neil Mitra, MS, PMP

**** ****** *******, ****** ******, MD 20906

Home: 301-***-**** / Mobile: 301-***-**** / ************@*****.***

Program Manager

Over 22 Years of Excellence in Program / Portfolio Management Positions;

Proven Ability to Manage Multiple Complex Projects Concurrently, Lead

Teams to Success (on Schedule, Budget, Zero Quality Assurance Deviations),

and Unify Efforts Among Management and IT (Global & US) Teams to

Achieve Business Development Goals. Awarded Multiple International Travel

Rewards and Customer Recognitions for Consulting Performance Excellence.

Focused, dedicated, and highly motivated professional with a proven track

record of success in project management deliverables, supporting projects

and programs, including scope management, estimation, risk mangement plan,

quality management, metrics, resource management, scheduling, benchmarking,

personnel supervision, problem solving, communications management, third-

party contract management, and attention to detail. Skilled in building a

vision for sales success and executing strategies that generate

quantifiable results and ROI. Hands-on approach to team leadership and

direction; excellent communicator and relationship builder. Align sales

processes effectively with leading-edge technologies; build teams and

organize meetings to achieve buy-in on key directives. Demonstrated ability

to partner with customers to achieve their goals while advancing business

opportunities by collecting, compiling, analyzing data and strategic

business architecture elements. Financial management includes forecasting

and meeting revenue, cost, margin outlooks, generating P&L statements,

compiling competitive intelligence.

Core knowledge and skill areas include:

Project Management/Change Project Lifecycle Coordination &

Management Management

Client Relationship Management Software Configuration Managment

(CRM) Senior Executive

Team Training, Mentoring & Consultations/Collaborations

Evaluation Customer Fulfillment & Retention

Technology - Business Analysis &

Synergy Sarbanes Oxley (SOX) Compliance

Proposal Generation, SOW, Response Customer Service

to RFP Delight/Satisfaction Metrics

Cost Reduction / Operational Change Request / Disaster

Excellence Recovery

Prioritization of Initiatives Earned Value Analysis (PMBOK)

IDIQ Task Orders Excellence in Communication

Author of Policy, Process, Plan, (Verbal,Written)

Templates

Professional Experience

NCR Government Systems, Germantown, MD, 1988-2011

Global manufacturer and supplier of point-of-sale devices, software, and

services.

PROJECT MANAGEMENT, SW Development through Installation Services, 1999-

05/2011

Directed all phases of programs from inception through completion,

including marketing, all sales activities, project management, custom

development and implementation for NCR Government Systems. Developed,

documented, and implemented processes targeting ongoing procedure

enhancements while servicing customers nation wide. Cultivated and

maintained a positive rapport with C-level executives, project teams, and

customers. Coached and motivated more than 150 nationally deployed team

members to drive projects to a successful conclusion. Extensive experience

is inclusive of Software Development Processes, Waterfall, Iterative, RAD,

JAD, RUP and AGILE.

SELECTED ACCOMPLISHMENTS:

Consistently met documented deadlines and objectives, supporting teams and

processes, directly attributing to a 50% increase in market expansion over

a five-year period.

1999 - 5/2011

< Strategized, negotiated, and successfully expanded a 50% role to a

100% NCR role at USPS (25 states to 50 states). Involved in

requirements definition and management, JAD, strategy, pricing,

proposals, Data Flow Diagramming (DFD), process modeling, prototyping,

detail design, User Interface (508 compliant), report design, managing

development, integration, unit and system testing, validation,

customer certification/acceptance, customer training, internal

training, online user documentation, field pilots, deployment, field

support, using System Development Methodology and repeatable CMMI

practices.

< Detailed project management for USPS including Rough Order of

Magnitude (ROM), Level of Effort (LOE), Work Breakdown Structure

(WBS), Risk Management based on complexity, impact, experience level,

external dependencies (APIs, Web Based Apps, resources), critical

path analysis, peer reviews, customer/ internal meetings,

monthly/quarterly/annual revenue outlook, predictive control using

Earned Value Analysis (EVA / EVM ANSI 748-A), assessed at SEI's

Capability Maturity Model Integrated CMMI Level 3.

< Deployed Technology Refresh for USPS where Post Offices went through

phased HW and peripheral upgrades using NCR Process Release Notes

(documentation) and NCR Hotline / Helpdesk Support.

< Orchestrated a multifaceted consolidation project, providing Customer

payment software to Con Edison, Orange & Rockland and National Grid

utilities with no discrepancies or infractions noted during initial

audit. Managed Migration of 32 bit application and database to 64

bit.

< Built an action-oriented process and implemented configuration

management plan for Transportation Security Agency (TSA) for solution

services implementation. Process included creating baseline

configuration and managing changes to baseline. Employed automated

development and testing tools compliant with the IBM System

Environment. Processes improved software delivery timeline by 25%.

< Multitasked and managed complex software design and production for

Customs and Border Patrol (CBP) for installation at Border outposts

and US Embassies. PMI PMBOK implemented for requirements traceability,

communication plan, issues log, systems architecture, change control,

deployment plan and rollout. The complete SDLC process was utilized.

YOURDON and RAD methodologies and CASE tool technology was employed.

< Managed revenue generating application development for Amtrak for

onboard food services and warehouse management nationwide. Setup PMO

and Project Management Processes and Best Practices for the client.

Interviewed / trained Aramark contractors at Amtrak warehouses on

relational databases (RDBMS) usage.

< Coordinated national team action items for the FAA on a project to

identify network WAN backbone issues wrt distributed LANs. Complete

analysis was executed and a report was submitted in three months and

the FAA expressed appreciation and awarded additional projects through

exisiting idiq contract.

< Developed/Delivered Software and Professional Services to Kaiser

Permanente on a project to identify/support Healthcare IT structure.

PROGRAM MANAGER, 1988-1999

Acted as primary customer contact for program activities, leading program

review sessions with customers to discuss cost, schedule, and technical

performance. Coordinated preparation of work statements and specifications,

operating budgets and financial terms/conditions of subcontracts,

encompassing Global Program Management Services, Global Equipment

Management Programs, pre-sales, post-sales, and RFP management.

SELECTED ACCOMPLISHMENTS:

Won NCR Employee recognition for successfully driving profitability and

customer satisfaction and was awarded a trip to Singapore.

< Produced 45% Professional Service margin consistently, and was awarded

a trip to Hawaii.

< Leveraged excellent analysis and customer relationship management

skills while identifying and resolving numerous SOW deficiencies,

increasing client communication 25%, reducing on-site-failure-rate

45%, and decreasing overall contract cost increase 60%.

1988 - 1999

< Executed management consultancy services at the FDA for a disaster

recovery project converting a database from an older version of

Informix to a more recent version. Provided insight on monitoring

contractor time vs. employee time, status mobility at meetings and

implementation of applicable metrics including EV Management (EVM).

< Initiated managed integration services to the IRS for Modernization

Program involving hardware, OS and databases (sybase, informix, and

oracle), sychronous terminal emulation and certificaion of a virtual

private network (VPN) enabling IRS field agents to connect to servers

securely. Coordinated integration/installation at IRS Service Centers

nationwide. Provided OLTP, OLAP and data warehouse architecture at IRS

service centers.

CUSTOMER MANAGEMENT SPECIALIST

1988 - 1999

< Conceived, created, and published a highly effective training course

for the Navy Medical Data Center (NMDC) in Bethesda, MD, and after

approval of manuals by NMDC Board, delivered training at Bethesda and

San Diego.

< Managed Software Development from Requirements, Testing and Customer

Acceptance to Kaiser Permanente.

< Played a major role designing an automated report that was utilized by

Citibank, improving data consistency for executive decision-making

purposes, eliminating errors, and enhancing organizational efficiency.

Managed production of ATM SW in Hyderabad, India and Dundee, Scotland

for several banks.

< Actively participated in creating support plans for an AT&T Business

Automation Platform, BAP, that was deployed through the mid-Atlantic

region and integrated email, Windows and Unix applications, LANs,

fiber-optic WANs. Managed AT&T hotline for BAP.

SPECIFIC TECHNICAL/SYSTEMS EXPERTISE:

< Hardware: ES9000, 3033, 3081, 3084Q, AMDAHL, 5870, AS400, IBM 3630,

Data Collection System, 370-158, 360-135, os/390, AT&T 3B2 Series, IBM

PC/ACT, SQL Server, Web Server

< Languages: MetaStorm, DataStage, ASP .NET, JAVA Script, Cold Fusion,

Visual Basic, COBOL II, S.A.S., IDEAL, DATAQUERY, SQL, MICROFOCUS

COBOL

< Web Design: SYBASE Power Designer, .NET, SQL Server, Cold Fusion, Java

Script, MS Sharepoint 2010

< Online Access Systems: DB/DC, CICS, QMF, IMS/VS, Microstrategy based

CLOUD INTELLIGENCE

< Dabase/Data Warehousing: SQL Server (32 Bit/ 64 Bit), CICS, ORACLE 9i,

VSAM, DATACOM, DB2, IMS/VS, XDB, DL/1, UDB 8.2.3, Sybase, Informix,

Teradata, Microstrategy

< Operating Systems: UNIX, AIX 5.0, OS/2, WINDOWS XP, NT AND 2003,

MVS/XA AND OS/390, MVS/ESA, PC-DOS, VM, MP-RAS

< Network Monitoring: BMC PATROL, Tivoli, Openview, Datakit, Solaris,

Cisco SDM, Sniffer

< Methodology: HIPO, YOURDON, METHOD/1, UML, RAD, Six Sigma, Rational

Rose RUP, DOD5000, COTs, GSA, PERT, CPM, Gantt, EVM/EVA

< CASE Tools: FOUNDATION, Rational Rose, SYBASE Power Designer

< PC-Tools: MS Office, Visio, Lotus Notes, Remedy, MS Photo Editor,

Power Point, Visual Source Safe, Adobe Acrobat, Quickbase, Jira, Test

Director

< Project Management Tools: Microsoft Project, Time-Line, NKU Workbench,

Business Engine Network Methodology, Computer Associates Process

Continuum, ITIL IT Service Management Foundation vs2, vs3, Freddie

Mac Delivery Model

< Processes: PMBOK (certified), Process Continuum Methodology (Project

One), SDM, System Development Lifecycle Methodology (SDLC), DOD5000

development process, DOD Horizontal Fusion, CRM

CITIZENSHIP:

< US

Education & Training

MS, Electrical Engineering - Villanova University, PA

Certified Project Management Professional (PMP)

Trained in Software Engineering Institute's CMMI Level 3 SCAMPI appraisal

process (version 2)

Trained in Oracle DBA coursework and Teradata Data Warehouse (multiple

coursework)

Highlights of Continuing Professional Training:

< American Society of Safety Engineers Program Management Program,

Washington, DC

< ISO 9002 Certification Program

< GSA Supply and Equipment Training for Contractors, Pentagon City, VA

Highlights of Training Imparted

< Authored NCR Govt. Systems Project Management Process

< Authored templates for Project Plan, WBS, Change Control Plan, Config.

Management Plan, Sizing, Pricing

< Mentored employees on SDLC Project Lifecycle planing and execution

(through active projects)

< Recevied PDUs from PMI for training staff on Earned Value Management

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