Customer Service Manager
Resume:
Maria Culver
***********@*******.***
Apt. 20305
Dallas, TX 75287
Education: Washington State University Pullman, WA
Bachelors of Arts in Business Administration 2004
University of North Texas Denton, TX
Master’s of Science in Merchandising 2008
Experience: Marshall's Lewisville, TX & Lynnwood, WA
Merchandise Manager 02/2010 to Current
•Trained associates in merchandising standards to meet company
goals and maintain aesthetically pleasant shopping environment.
•Utilize various reporting programs to generate and analyze
business on daily and yearly basis.
•Build customer satisfaction through associate training in customer
relations.
•Designed and implemented free-form merchandising displays to
increase sales which resulted in 3% increase over LY and planned
figures.
• Trained new and existing associates in daily operations of retail
establishment.
•Successfully managed 40+ personnel team in daily operations of
retail store.
•Developed various programs to increase associate moral and build
team unity.
• Assisted in management of associate scheduling to ensure
appropriate support of building operations and budget controls were
in place.
•Oversaw and managed various shrink management programs
• Collaborated with management team in implementing Best Methods
programs that were instrumental in increasing sales and building
efficiency within building. .
Marshall's Lewisville, TX
Key Carrier 09/2009 to 02/2010
•Manage operations of store in absence of Assistant Store Managers
and Store Manager.
•Determine daily objectives and complete in appropriated time.
Deliver exceptional customer service
•Manage merchandising standards of single department.
Marshall's Lewisville, TX
Merchandise Coordinator 03/2006 to 09/2009
•Responsible for the daily managing and increasing sales of
designated department.
Wells Fargo Denton, TX
Lead Teller
02/2005 to 01/2006
•Responsible for teller relations and maintaining governmental
regulations pertaining to customer security and banking regulatory
guidelines.
•Assist tellers with daily operational questions.
•Provide exceptional customer service.
References
• Faye Congdon Store Manager
• Stephanie Stevenson Operations Manager
• Patty Alger Merchandise Manager
• Shaun Scott Writer
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