Customer Service Manager
Resume:
WAYNE MOORE
**** *** ***, **** ******, SC ***** - Phone: 864-***-****
*******@*******.***
EXECUTIVE SUMMARY
Results oriented professional with over 20 years of manufacturing
management experience in the automotive industry and housing accessory
market. Leader and team member dedicated to achieving quality and customer
satisfaction. Track record of meeting and exceeding efficiency and
profitability goals through process improvement and strategic planning.
Analytical, diligent and articulate.
PROFESSIONAL EXPERIENCE
Southern Cultured Marble, Inc.
2001 - 2010
Plant Manager
1. Responsible for all facets of a small business including but not
limited to: personnel process, manufacture and install schedule,
product and install quality, governmental regulations - DHEC, EPA,
OSHA, USDOT, manufacturing process, purchasing, process improvement,
customer service, etc.
o Created and implemented shop procedures and systems
o Created and implemented hourly wage scale for direct labor jobs
Torrington Company 1986 -
2001
1. Purchasing Manager
o Oracle
o Implemented QS9000 in Plant Purchasing Department and assisted
in two other plants
o Rationalized supply base - from 2000 to 650 - established
corporate contracts
o Exceeded cost reduction yearly goals by 2 - 4% annually
o Managed $50 million product purchases
o Implemented Oracle Purchasing System
o Implemented TMS (Four Rivers) Inventory System
2. Production Control Supervisor
o Developed schedule for 100% on time delivery of product to
customer
o Worked with department managers to alleviate bottlenecks
o Worked with purchasing to ensure timely delivery of raw material
goods
o Developed metric tracking system
o Carried out extensive customer relations
3. Manufacturing Supervisor
o Moved department from bottleneck operation to continuous flow
with no past due in department
o Achieved production and quality goals through job schedules,
control plans and statistical control
o Managed manufacturing process
o Developed stores plan for critical machine spares
o Implemented preventive maintenance program
o Managed department personnel issues for up to 65 associates
TECHNICAL SKILLS
Microsoft Products (Excel, Word, Access, FrontPage, Outlook), QuickBooks,
Peachtree Quantum, Oracle, TMS, Root Cause Analysis, DCP, FMEA, Project
Management, and Total Quality Management
EDUCATION
Bachelor of Science, Business - Limestone College Gaffney, SC
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