Customer Service Administrative Assistant

HELEYDE M. APONTE-RIVERA PO Box ***** Tampa, FL **623-6674

813-***-**** or

********@***.***

Summary Executive Administrative Assistant with extensive experience in

office administration, including human resources, banking,

accounting, legal issues, public relations and sales/marketing

for small and large organizations. Self-starting problem

solver, able to prioritize, organize and complete multiple

detailed tasks. Demonstrated ability to interact and

effectively communicate at all organizational levels and within

diverse work environments. Fluent in written and spoken Spanish.

History FELD ENTERTAINMENT, INC.

January 2010 - to present

Coordinator responsible for creating and maintaining

engagement folders throughout different markets. Filing, e-

faxing, mailing, e-mailing on behalf of Group Sales Specialist

and Customer Service Representatives. Maintaining a 22 week

calendar and associated timeline. Working in conjunction with

Specialist to insure smooth ticketing process to customers in

different engagements market. Mining data from Hoovers vs viable

market penetration.

ST. MICHAEL'S LEGAL CENTER FOR WOMEN AND CHILDREN, INC.

Christ the King Catholic Church (Non-profit organization)

March 2007 - July 2010

Volunteer Office Administrator / Case Manager /Chief Paralegal

provided with approximately 30 hours a week in assisting

three attorneys and monitoring eight paralegals and

coordinating family law submissions according to Florida

Statutes, accountable for maintaining clerical and

administrative functions and responsible for resolution of

all high risk client complaints and provided with

translation services.

EVEREST UNIVERSITY

March 2004 - February 2009

Academics, Senior Administrative Assistant responsible for

assisting three Deans and ten Program Directors in

academic processes, such as building and maintaining class

schedules for each term, ordering supplies, conducting and

processing student satisfaction surveys twice a year and an

annual corporate survey; maintained and requested

transcripts for faculty files, prepared 85 employment

contracts for each term, and monitored initial payroll

information for adjunct instructors; created 195 class

rosters, registered 1,350 students each term as required;

monitored rosters for attendance of at-risk students and

recorded academic meeting minutes, supervised activities of

four student employees in the Academic Department.

SUNCOAST STAFFING SERVICES

January 2001 - March 2004

Bilingual Executive Administrative Assistant employed by a

personnel staffing company, provided all aspects of office

administration to numerous client corporations through many

different assignments. The following are some examples of

assignments done:

March 2003 - August 2003

Gold Standard Multimedia, Inc. - Executive Assistant

responsible for assisting Chief Executive Officer in all

aspects of executive planning and management tasks.

Assisting Senior Vice President of Sales and Marketing with

oversight of eight customer service representatives.

Scheduling board meetings, workshops, training seminars,

conferences and travel arrangements.

March 2001 - November 2002

Qwest Communications, Corp. - Bilingual Branch

Administrator responsible for managing all sales office

operations. Reported to Regional Director in confidential

administrative details, analyzed and summarized data

reports and supported two Sales Managers. Coordinated

collection and preparation of operating reports such as,

new hires, transfers, terminations, budget expenditures,

order tracking and performance data statistics and human

resources forms. Participated in managing special

assignments such as giving support to the company during

9/11 telecommunications crisis in NY; analyzed management

methods to improve workflow, simplify reporting procedures,

and to implement cost reductions. Also, coded, allocated

and processed invoices for A/P department.

Education

Everest University, Tampa, Florida

Associate of Science, Paralegal

Graduation January 2009 Summa Cum Laude GPA 3.95

President's List - summer 2008

Community Involvement Activities

U.S. Coast Guard Auxiliary Interpreter Corps - 2009 to present

U.S. Coast Guard Auxiliary - Division Staff Officer, Human Resources

2009 to present

U.S. Coast Guard Auxiliary - Flotilla Staff Officer, Human Resources

- 2008 to present

Paralegal Association of Florida, Inc., Hillsborough County

Chapter Member - 2008 to 2010

Everest University, Student Ambassador - 2007 to 2009

Everest University Legal Association, Tampa Chapter Member - 2007 to

2009

Everest University Safety Committee Member, 2004 to 2009

Davis Island Youth Sailing Foundation, Director of Summer Sailing,

2001 to 2006

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