Quality Assurance Technician
Resume:
Tania R. Newman
Round Rock, TX 78665
*****.******@****.***
Objective
To obtain a position with a company this will utilize my skills and provide opportunities for growth.
Professional Experience
Program Coordinator
AMD, Austin, TX - 7/2010 to Present
Customer Support Service for all engineering teams that requested Rework or Repair of systems or boards in all North America. Manage the
rework and repair of reference platforms used in the testing and development of microprocessor, chipset, and graphics products manufactured
by AMD. Responsible for analyzing quotes, Purchase Orders, and payments. Responsible for the creation of rework instructions and ECO
analysis. Supervision of vendors contracted for support. Procurement of parts, requests of quotes, request of Purchase Orders, payment of
invoices in SYSPRO. RMA of defective boards to suppliers. Issue of CAR’s (Corrective Actions) Creation of processes for newly developed
platforms.
Associate Engineer
AMD, Austin, TX - 11/2006 to 7/2010
Support engineering teams on all phases of product development. Produce Bill of Material (Component specification). Use of Mentor, Cadence,
Agile and eMatrix. Bring up and test of new boards, using dedicated software testing tools. Troubleshoot of defective boards to component
level. Documentation on quality, test procedures, and user’s manual. Repair of servers and desktops PCBAs. Build, installation and
configuration of desktop PCs. Hardware and Software support.
Developer Support Technician
AMD, Austin, TX - 8/04 to 8/05
Technical support to desktops and servers customers, remote and on-site. Repair of servers and desktops PCBAs. Build, installation and
configuration of desktops. Rework of developer server and desktops PCBA’s according to revision updates using schematics and assembly
drawings. Creation of documents on new rework procedures, testing and quality assurance
Failure Analysis Technician/ Quality Coordinator
Sanmina-SCI, Austin, TX - 9/00 to 8/02
Diagnostics and repair of Dell desktops and servers motherboards in Dell FA Labs. Use of FVS, ICT, HMU and Antron test equipment.
Responsible for notifying manufacturing plants of any trends and follow up with suppliers on corrective actions. Creation Analysis Reports. RMA
of defective products.
Electronics Lab Technician/ Lab Coordinator
IBM, Austin, TX 6/98 to 7/99
Inventory and calibration control of Lab equipment. Testing of prototype servers, focusing on processor and memory cards. Signal quality
checks.. Rework of prototype boards. Customer returns analysis. Use of Digital Oscilloscopes and HP Logic Analyzers.
Technical Qualifications
Electronics (troubleshooting of boards to component level)
Systems troubleshoot (hardware and OS failures)
Lab Equipment (Multimeters, Oscilloscopes, etc)
Design Tools: Mentor, Cadence (Allegro), and databases Agile, EMatrix, etc.
Training on Lean, Six Sigma
Windows and Linux Red Hat server OS
Other Qualifications
Experience in customer support via email, phone and face-to-face
Excel on streamlining of procedures using Lean principles, focusing in customer satisfaction
Proficient in Microsoft Office Excel, Power Point, and Word.
Great communication skills (phone, chat, email and face to face customer support)
creation of documents: Failure analysis reports, CARs, Training and User Manuals, etc)
Education
Associate of Applied Science Degree: Electronics
Studies included Electronic Analog and Digital, Microprocessors, Assembly, Telecommunication Systems, Microwaves and Multiplex, Circuitry
Design, Circuit Analysis, Industrial Electronics, C++, Visual Basic. OS: DOS, Windows, Linux.
Concordia University – Austin, TX – Bachelor of Arts in Business with emphasis in Marketing
(Completion Fall/2011)
Languages
Brazilian Portuguese (Native of Sao Paulo, Brazil)
English – Excellent written and spoken
Spanish – Intermediate written and spoken
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