Customer Service Manager

Location:

Posted:

June 21, 2011

William E. Sain

********@*******.***

Home: 972-***-****

TX. 75158

Objectives

I am seeking a position with an exciting and growth oriented company where

I can apply my twenty-five years of experience and expertise in Supply

Chain, Category Management and Sales Management.

Education

Hill College Hillsboro, TX

1966-1967

Mathematics Major

Experience

Regional Buyer

Glazer's Wholesale 9/1/2004 - 3/28/2011

. Product replenishment for twenty-three branches in eight states

working with demand analysis and forecast analysis to achieve a 96.5 %

customer service level while increasing turns and ROI by decreasing

inventory. Worked with one hundred fifty suppliers to achieve these

goals.

Southern Division Manager

Latin Brews 3/1/2003 - 8/31/2004

. Responsible for all pricing, promotions and presentations for imported

product to wholesalers throughout an eight state region. Assisted

wholesalers in calling on retail buyers for promotions and advertising

in region.

Corporate Account/Category Manager

Glazer's Wholesale 5/1/1993 - 2/28/2003

. Responsible for calling on all major retail grocery chain buyers in

State of Texas for pricing, promotions, advertising and new item

presentations. Worked with key suppliers in obtaining item shelf

placement as well as line extensions. Worked with branch sales

managers and sales personnel to obtain maximum shelf space and display

activity as well as obtaining required customer service goals set

forth by each respective chain buyer.

Skills : Excel, Word, Power Point, Spaceman Shelf Plan-o-gram System,

Manugistics Ordering System