Sales Customer Service

Location:

Posted:

August 15, 2011

GOMEZ de MARIE

Plano, Texas 75093

**************.***********@*****.***

CAREER SUMMARY:

For twenty-nine years I have strategically been an inspiring part in the leadership of over 350 vibrant

team members within the hospitality industry. I started as a housekeeper and worked hard to

demonstrate my abilities to my employer and excelled in setting the pace and capturing the respect

of my team members. I mastered the ability to work with customers and known for being a unique

problem solver. As a member of the leadership team I inspired the members in not being just great,

but I inspired them towards being Brilliant! I have the expertise to provided accurate reports to

management with a keen focus on revenue generation and effective cost controls. My personality is

calm yet effective. Fun and Inspiring.

PROFESSIONAL EXPERIENCE

Personal in-home caregiver to my elderly parents: 10/10 to 07/11

SOUTHWEST HOSPITALITY MANAGEMENT – Los Angeles, CA, 03/80 to 10/10

Southwest Hospitality is an independently owned Forbes Five Star, AAA Four Diamond, Property Management

Corporation specializing in Hilton, Sheraton, and Marriott Brands.

Corporate Training Executive 09/05 to 10/10 Development of training materials & Trainer

Hotel Sales Manager 10/00 to 09/05 Solicitation of Corporate Room Sales

Guest Services Manager 02/98 to 10/00 Management & Training of the Front Office

Guest Services Senior Supervisor 05/95 to 02/98 Training & Supervision of 45 employees

Food & Beverage Supervising Waiter 06/92 to 05/95 Supervision of the Dinning Facility

Sales Department Administrative Clerk 03/91 to 06/92 Document Support of Sales Department

Catering & Banquet Clerk 02/90 to 03/91 Sales & Creation of Guest Banquet Orders

Banquet Captain AM/PM 03/88 to 02/90 Set-up of Banquets for up to 4000 Guests

Banquet Set-Up Team Agent 12/87 to 03/88 Banquet Set-up Team Lead

Hotel Night Auditor 03/87 to 12/87 AM Shift Night Auditor of Hotels Accounts

Housekeeping Rooms Supervisor 10/84 to 03/87 Supervision & Training of 52 Housekeepers

Housekeeping Room Attendant 09/82 to 10/84 Responsible for 30+ rooms per day

Public Area Attendant 03/80 to 09/82 Responsible for the care of the public areas

UNITED STATES MARINE CORPS

Administrative Clerk – Document Creator

EDUCATION AND TRAINING:

Ben Franklin High School – Los Angeles, CA

Los Angeles Community College – Hospitality and Food Service Academy

Additional Education: I have taken a number of college level classes in a number of areas

relating to the Hospitality Industry and Customer Service. I may not have a degree, however, I do

have over twenty-nine years of practical experience.