Customer Service Technician

Lance D. Butler

*** **** ******* ****., *******, FL 32773

Home: 407-***-**** Cell: 407-***-****

Email: **********@***.***

Highly skilled and Innovative Professional with an accomplished engineering background concentrated

in power generation, air conditioning, and refrigeration systems. Possesses the valuable combination of

advanced technical expertise integrated with outstanding interpersonal and communication skills. A

proactive and self-motivated leader committed to excellence and delivering superior service and clear

technical skills.

1. Proven success in directing multi-site engineering operations and leading top-performing teams

2. Excels in troubleshooting and diagnostic procedures to accurately identify and resolve complex

technical issues.

3. Demonstrated ability to cultivate and maintain solid client and business relationships while

continuously enhancing customer loyalty.

Key Skills Summary

•

• •

Budget Management & Cost Troubleshooting & Diagnostics

Containment

• Quality Control Initiatives

• Inspection, Repair, and Preventive

• Multi-site Management

Maintenance

• Client & Employee Training/Coaching

• Analytical and Creative Problem

Resolution

• Conveyor Systems & Motor Controls

• Customer Service & Client Retention

• PC & MS Office Proficiency

• Commercial Refrigeration/Air

Conditioning Equipment

• Laundry & Automatic Packing

Equipment

Specialized Training

Air Conditioning Systems: Carrier, Lennox, and Marvair

Ice Machines: Manitowoc, Hoshizaki, Henry Voght, Kold Draft, and Scottsman

Mixers: Century, Hobart

Frozen Carbonated Drink Machines: Mitchell, Lancer B.K.

Vertical Packers: Kyster Kyat, Hayssen, and Triangle

Ovens: Middlebay Marshall, Revent, and Blodgett

Fryers: Hennypen, Chester Fried, Pitco, and Hobart

Professional History

Butler Marine Services, LLC, Orlando FL 2006-2008

Lead Service Technicians

I. Executed comprehensive repair and installation of G.P.S. Systems maintaining precision,

efficiency, and productivity

II. Completed complex troubleshooting procedures to diagnose and accurately repair equipment

III. Secured the reputation as an outstanding leader by proactively managing teams and providing

exceptional guidance

Atlantic Tower Services, Inc., Orlando FL 2003-2006

Lead Service Technician

I. Provided repair and preventative maintenance to air conditioning systems and power generation

systems on remote cell towers and cell tower buildings

II. Designed comprehensive training programs for new employees leading to optimal productivity

and work quality

Unico Corporation, Canton MA 2002-2003

Lead Service Technician

I. Led the repair and maintenance teams operating in 35 retail stores. Completed work specializing

in refrigeration systems, air condition systems, and commercial food service appliances.

II. Effectively resolved customer service issues and diffused escalated situations resulting in

enhanced customer loyalty

Guardian Homes, Sanford FL 1989-2002

Director of Engineering

I. Directing engineering operations for 14 separate business locations, overseeing a high-performing

team of 35 associates

II. Successfully managed the operational budget and pay-roll procedures for the high-volume

corporation

Lan Mechanical Service, Miami FL 1980-1988

Field Service Technician

I. Completed repair, maintenance, and installation procedures for various air conditioning and

refrigeration systems, commercial cook lines, and institutional bakery equipment

References available by request…

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