Customer Service Human Resources
Resume:
LORYN NEY
North Hills, CA 91343
Phone: 661-***-****
********@*****.***
SUMMARY
Experienced human resources professional who is skilled at improving processes and known for
providing excellent customer service.
KEY SKILLS
Benefits administration Dispute resolution
New hire processing Personnel file maintenance
HRIS database maintenance Retention and recruitment
Employee event planning Policy development and review
New hire orientation Knowledge of HR laws and regulations
EXPERIENCE
2008 – 2011
Recruiter
Simi Valley Hospital, Simi Valley, CA
Streamlined on-boarding process and cut employee processing time in half
Authored numerous hospital-wide policies and procedures designed to increase retention
Chaired a committee to discuss retention and recruitment related topics monthly
Managed recruitment marketing and advertising
Maintained employment data including, but not limited to: turnover statistics, department
vacancy rates, and replacement costs for key positions
2006 – 2008
Benefits Specialist
Simi Valley Hospital, Simi Valley, CA
Processed benefit-related paperwork to ensure compliance with applicable regulations
Resolved benefit issues by demonstrating innovative problem-solving techniques
Participated in regulatory compliance audits with favorable results
Determined eligibility for all benefits and posted appropriate payroll deductions
Improved communication between human resources and staff by visiting external
campuses weekly via the “Mobile HR” program
2005 – 2006
Human Resources Assistant
Simi Valley Hospital, Simi Valley, CA
Received commendation for consistently delivering excellent customer service
Promoted to Benefits Specialist within one year
Launched and managed employee referral bonus program
Maintained and organized personnel files
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Developed and administered a new hire survey to monitor satisfaction and improve
turnover
EDUCATION
Degree in progress
De Anza College, Cupertino, CA
Business Administration
SKILLS
Proficient in: MS Word, Excel and PowerPoint
Certified in conflict resolution techniques
PROFESSIONAL AFFILIATIONS
Southern California Association of Healthcare Recruiters
Adventist Health Recruiter Association
L Ney Page 2
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