SHIRLEY ANN MCMULLEN

**** *********** ***** ******, **** Allen, VA 23060 804-***-****

summary of qualifications

. Technical & Customer Service Support

. Computer & Data Entry Operations

. Systems Conversion

. Quality And Detail Orientated

. Creative Problem Resolution Skills

. Assessing And Improving Work Flow Systems

. Training Advisor

. Telemarketing

experience

Telecommunication Operator (Part-time)

Conquest Communications

Richmond, VA

2004-present

. Conduct and assist on a wide variety of survey research efforts for the

call center.

Telemarketer (Part-time)

Virginia Wellness Association

Richmond, VA

2004-2008

. Scheduled appointments for chiropractors.

Data Entry Operator

Estes Express Lines

Richmond, VA

2005-2010

. Entered data on 100+ drivers' trip sheets for the payroll department.

. Input account payable for all vendors and sent weekly statements to

vendors.

Data Entry Operator & Imaging Operator

Cavalier Telephone

Richmond, VA

2000-2004

. Provided data entry support to the call center for orders submitted for

New Service, DSL, Expedition and Special Projects.

. Entered and edited customer information for initiation or change of

service.

. Audited and proofread orders entered by associates to ensure accuracy of

service and customer information.

. Maintained accurate files of customer service data and contracts and

retrieved files based on need activity.

. Scanned and uploaded documents into system.

Document Control & Data Entry Operator

First Health

Glen Allen, VA

1998-2000

. Responsible for the initial steps of processing by preparing documents

for system input and output distribution.

. Performed sorting, batching, imaging and indexing on the outgoing mail

and claims system.

. Input data on medical and dental claims.

. Uploaded and prepared application for review.

. Pre-entered information into data entry system.

Office Assistant

Eveready Corporation

Richmond, VA 1997-

1998

. Responsible for the clerical support for Plumbing, HVAC, four

departments.

. Maintained office files, issued purchase orders, answered phones,

completed work orders and assisted customers.

. Compiled customer mailing lists, data entry and processed mail.

. Responsible for all policies and procedures and cost control.

Office Assistant

Quest Point

Richmond, VA

1996-1997

. Coordinated entire account receivables program that included generating

checks and statements for customers.

. Processed On-Us Mail.

. Prepared In-Clearing work with batch and block tickets for sorter runs.

. Maintained and encoded rejected items.

. Prepared and processed loan payments, researched checks for various banks

and processed microfilming.

Computer Operator

United Parcel Service

Richmond, VA

1978-1996

. Responsible for submitting, scheduling, monitoring, correcting, and

printing computer production jobs for the company.

. Analyzed incorrect computer runs and abends and determined corrective

action.

. Verified and distributed computer printouts, operated console in

accordance with programmed instructions.

. Corrected data entry errors and equipment failures.

. Directed work for less senior employees and downloaded files and changed

JCL's.

education

Smith-Deal Massey Business College

Richmond, VA

1971-1972

2

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