Customer Service Representative
Resume:
Joseph Watson
**** ***** ***** ****, #***, Venice, Florida 34292
• Over three years of customer service experience.
SUMMARY OF
QUALIFICATIONS • Proficient in Microsoft Word, PowerPoint
• Competent in web research, written and oral communication.
• Ability to effectively keyboard data.
EXPERIENCE Customer Service Representative
Folsdick Fulfillment, Wallingford, Connecticut
May 2011-Present
• Incoming Calls
• Negotiation
• Data Entry
• Order Processing
Cashier
Boston Market, Milford Connecticut
February 2011-May 2011
• Cashier
• Server
Client Acquisition Services
Corporate Brokers (Contract with Prudential), Shelton, Connecticut
August 2009- November 2009
• Outgoing calls resulting in the acquisition of annuities based on
completed applications
• Carefully calculated and applied requested percentages to customer
requested bonds
• Addressed Financial Advisor questions via outgoing/incoming calls
and email
• Data entered customer applications
Customer Service Representative
HigherOne, New Haven, Connecticut
November 2007- November 2008
• Created Feedback group which opened a dialect between fellow
employees and upper management.
• Trained employees on check order process
• Addressed customer questions via incoming/outgoing calls and email.
• Researched online issues and helped to resolve them
Operational Supervisor
Washington Mutual, Greenwich Connecticut
May 2007-October 2007
• Promoted from Personal Financial Representative to Operational
Supervisor
• Awarded company Max-points for 100% offer to sale ratio
• Processed Customer Checks
• Teller Transactions
• Data Entry
Customer Service Representative
Royal Bank of Scotland, Bridgeport, Connecticut
April 2006- April 2007
• Sales
• Promoted to Fraud prevention line
• Data Entry
• Processed balance transfers
EDUCATION Housatonic Community College, Bridgeport, Connecticut
Major: Business Administration
Degree Obtained: Associate of Science
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