Manager Customer Service

Diane M. Jones

630-***-**** / 630-***-**** 2726

Yorkshire Court

************@*****.***

Aurora, IL 60502

Seeking Position As:

HR Manager / Generalist / Employee Relations / Operations

Empathetic, flexible and cooperative HR professional has 12 years of

extensive experience in the consumer packaging, software development,

telecommunications and manufacturing industries. A smart, passionate and

witty personality effectively manages and facilitates employees and

management in the areas of counseling, coaching, employee relations,

benefit implementation and administration, performance management and new-

hire orientation. Diligent individual exhibits broad knowledge in

payroll administration, project management, training, recruiting database

and Intranet creation and maintenance.

Determined leader motivates and drives diverse teams in successfully

scheduling and completing multiple tasks, both simple and challenging,

while ensuring compliance with the organization's mission, vision and

values.

( Program Development & Implementation ( Creative Problem Solving

( Excellent Communication Skills ( Compensation & Benefits

Program

( Human Resource Management

Professional Experience

TOMY International (formerly Learning Curve Brands/RC2 Corporation)

Sept 2008 - Present

HR Manager

Oak Brook, IL

. Provide HR support corporate office and satellite offices in MA & UT for

over 150 people; managed employee relations, problem resolution and

management coaching.

. Collaborate with interdepartmental managers and senior executives

regarding personnel issues.

. Communicate 360 review processes for executive and management teams and

compile results.

. Administer full cycle recruitment of open positions in IL and MA offices

for all position levels such as Graphic Designers, Marketing, Project and

Product Managers.

. Maintain corporate reports for international offices regarding headcount

and salary information.

. Control Employee Stock Purchase Plan benefit and 401K plan; acted as back

up for insurance benefit and payroll.

. Coordinate the integration of 50 new employees, gained through

acquisition, into accounting, IT and payroll & benefits systems.

. Coordinate visa process for H1B & L1

Aleri Inc. June 2006 - Aug

2008

HR Manager/Generalist

Chicago, IL

. Facilitated the recruitment process from posting to hiring for all

corporate positions including Software Developer, Quality Assurance,

Marketing, Accounting and Sales.

. Supported corporate offices and remote offices in CA and NJ; negotiated,

administered and managed company benefit plans.

. Directed managers and employees regarding employee relations, problem

resolution, management and personnel issues.

. Conducted all HR trainings for the organization such as benefits, new

hire orientation and on boarding.

. Assisted in negotiation for decrease in health care costs by 27% for

being willing to change vendors.

Tolt Service Group Mar 2006 -

June 2006

HR Generalist

Bensenville, IL

. Provided counsel and assistance to managers regarding employee relations,

problem resolution and performance management concerns.

. Employed technical and temporary technical project positions; supported

over 150 employees in the United States.

. Acted in response to benefit and payroll questions; experienced member of

the ADP Human Resource Benefit Solution implementation team

. Established ADP HRB Solutions for 350 employees nationwide and assisted

data audits and various trainings.

CIMCO Communications June 1998 - Feb

2006

Various Human Resource Roles and Responsibilities

Oakbrook Terrace, IL

HR Generalist/Supervisor, 2004 - 2006

. Organized the daily Human Resource functions for 138 employees such as

benefit administration, 401K administration, recruiting and payroll

questions.

. Enlisted technical and other positions, Network Technicians, Software

Developers, Sales Engineers, Customer Service, Telecom Provisioners,

Marketing, Accounting and Sales.

. Interviewed, hired trained, supervised and evaluated staff of three Human

Resource and Front Office personnel; trained all HR areas for the

organization.

. Managed the of ADP Benefit eXpert program including the installation and

seamless conversion to the new system, documentation and creation of

training materials.

. Developed Benefits Administration by streamlining paperwork and

introduced paperwork automation which improved employee satisfaction and

reduced HR overhead.

HR Specialist, 2002 - 2004

. Introduced to the company the first New Employee orientation program to

be delivered through the training department.

. Improved employee on-board by making procedures to ensure smooth

transition of new employees in the company.

. Handled the rollout of company's employee survey which is used in

creation of several key initiatives to improve morale and increase

communication from management to employees.

. Recommended and ensured implementation of strategic directions for people

development within the organization

HR Assistant, 2001 - 2002

. Aided the company's employee benefit plans such as medical, dental, 401K,

life and disability.

. Generated and implemented metrics for Human Resource Department; created

the HR department by taking over all HR duties.

. Designed, programmed and rolled out the first corporate Intranet to

improve the communications in the company.

. Introduced the Intranet/site to distribute forms, policies and other

company information which included automated forms that reduced paperwork

while increasing production.

Administrative Assistant/Vice President of Finance, 1998 - 2000

. Pioneered the implementation of complex Customer Relationship Management

system that handled all customers and ordering information.

. Coordinated with various staff for operational support activities of the

unit; served as a liaison between departments and operating units.

. Directed, monitored and managed corporate collection activities through

collection agencies.

. Established and implemented financial control policy and procedures to

ensure validity of the company's financial statements and reporting.

Education & Technical Skills

National-Louis University, Lisle, IL, 2008

Bachelor of Arts in Applied Behavioral Science

Microsoft Office Suite (Word, Excel, PowerPoint, Office, Access) (

PeopleTrak HRIS ( ADP Pay eXpert ( HR eXpert

Professional Certifications and Licenses: Certified Professional of Human

Resources

Contact this candidate