Customer Service Manager

SCOTT A. BRACK

***** ******** ( Wichita, Kansas *7212 ( H: 316-***-**** ( C: (316) 640-

**** ( E: **********@*******.***

SKILLS SUMMARY

Solid multiple year, successful experience in product marketing,

consultative selling, account management, inventory control and

purchasing.. Keen ability to assemble, maintain and grow a loyal

customer base. High levels of comfort and competency with most

Microsoft applications and many other software systems. Committed to a

high work ethic and consistent attainment of company and personal

goals. Readily able to connect with people on a personal level to

build long term, prosperous business relationships.

PROFESSIONAL EXPERIENCE

MATRIX AVIATION - Sales / Marketing Representative

Jan. 2006 - Aug. 2007, Apr. 2010 - February 2011

. Sold a wide mix of aircraft avionics and instrumentation equipment

to a variety of aircraft accounts in the southeast US, including

fixed-base operators, corporate and charter flight departments.

. Computed quotations and negotiated pricing daily for selling and

purchasing the company's $16 million inventory. Completed outbound

calls and fielded phone and email inquiries for parts quotations.

. Quickly developed expertise in reference to the company's

extensive product line and rapidly developed rapport with key

customers. Visited customers personally to further develop

business relationships.

MID-CONTINENT INSTRUMENTS - Sales / Customer Service Representative

August 2007 - March 2010

. Interacted with a wide variety of avionic shops, FAA repair

stations, flight departments and OEMs selling, quoting, purchasing

and coordinating repair and overhaul of aviation instrumentation

and avionics.

. Solely responsible for maintaining the company's internet parts

search databases (ILS, Partsbase, EE Direct, Stockmarket).

Constantly analyzed and adjusted listing and pricing of inventory

according to market conditions.

. Attended and managed trade show activity and conducted customer

visits to further network in order to expand and build the company

customer database.

BUTLER ANIMAL HEALTH SUPPLY - Territory Manager

June 2004 - Dec. 2005

. Executed national and district sales promotions for a market-leading

full line veterinary distributor, requiring the

capability to handle and disseminate multiple product

lines, and successfully implement a sales strategy based on

individual customer needs.

. Effectively reopened the Wichita and western Kansas market to the

Butler product line through establishing

relationships with key veterinarians and reinforcing the

company commitment to excellent customer service.

. Consistently exceeded monthly sales goals versus prior year with

consistent double digit percentage growth.

PROCTER & GAMBLE CO., IAMS DIVISION - Territory Manager

July 2002 - Feb. 2004

. Responsible for selling to the entire Kansas territory, calling on

a base of independent direct buy and retail customers for a

manufacturer of super-premium pet food.

. Successfully sold premium pet food and promotions to store owners,

management and department heads, utilizing both product knowledge

and rapport building techniques.

. Conducted training classes for store personnel detailing product

knowledge and methods for recommending purchase of Iams products.

SCHWARZ PHARMA - Senior Pharmaceutical Sales Representative

1997 - 2002

. Sold a broad mix of prescription pharmaceuticals to an extensive

physician and pharmacist clientele in the central and western

Kansas area. The physician base included Cardiovascular, OB/GYN,

Urology, Internal Medicine, Gastroenterology and Family Practice

doctors.

. Demonstrated medical and product knowledge, which combined with

rapport and trust with the medical professionals to gain new or

refill prescriptions of Schwarz drugs. Consistently achieved and

exceeded quota on key promoted Schwarz drugs.

. Acted as the District Computer Trainer, responsible for all facets

of computer application training including Microsoft Word, Excel

and other software training.

WARNER LAMBERT CO. - Key Account Manager / Territory Manager

1989 - 1997

. Controlled the central and western Kansas territory for an

industry leader in consumer health care, successfully selling an

extensive line of over-the-counter products to a diversified

account base of retail, wholesale and direct-buy accounts.

EDUCATIONAL BACKGROUND

________________________________________________________________

Bachelor of Science - Kansas State University

Dual Major: Marketing and Business Administration - GPA: 3.24/4.0

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