Customer Service Manager
Resume:
Talisha Bellfield
Fort Worth,Texas 76105
817-***-**** CELL (Preferred Method of Contact)
817-***-**** HOME
Career Objectives:
I’m an enthusiastic and hardworking job seeker who is searching for an opportunity to continue to work and learn in the fast paced
environment of Retail and Customer Service.
Summary of Qualifications:
I have 9+ yrs. of Cash and Check Handling, 6+ yrs. of Retail Sales, 9+ yrs. of Customer Service/Customer Relations, 6 yrs. of
Reception/General Office, 5 yrs. of Assistant Manager and Team Leadership, and nearly 5 yrs. of Tax Preparation Experience.
Work History:
Aug 03, 2009 Jun 30, 2011 Home Health Care Fort Worth, Texas
Home Health Aid
Visit client 3 times a week in order to ensure he continues to heal and lead a healthy and normal life.
Apr 08, 2010 Apr 18, 2011 Walmart, Inc. Fort Worth, Texas
Lead Front End Cashier
Assisted customers in obtaining and maintaining a pleasant shopping experience. Bill payment services. Shopping card activation and
reloads. Essential functions in order to ensure daily tasks and procedures.
Dec 27, 2005 Apr 15, 2010 PLS Tax Services/PLS Financial Services, Inc. – Fort Worth, Texas
Sen. Tax Professional/Office Manager/Cash Handler
Advised client's on their best income tax filing options. Assisted them in filing their taxes. Electronically prepared and filed their income tax
forms. Helped them to achieve the maximum refund amount available. Contacted the IRS and Bank on their behalf, and ensured their
taxes were handled properly and in a sufficient and timely manner. Once authorization was given, printed clients checks, handled all
paperwork, and closed out each account. Accepted cash payments, and also assisted clients in getting their Refund Checks cashed. I was
also responsible for the everyday operations of the office, and all the duties involved in everyday functions. Supervised 5 other associates.
Opened 2 stores, as well as trained all new hires in my region.
May 29, 2007 Oct 05, 2007 Ablest Staffing/Newbreed Logistics, Inc. – Fort Worth, Texas
Cell Phone Processor/Direct Returns Processing
Received cell phones from Verizon Customers, processed each cell phone. Checked all functions to ensure they were in working order.
Logged each malfunction if any were present, and entered data into the computer systems. Processed over 300 phones per day.
Dec 10, 2004 Sep 03, 2005 TAC Enterprises, Inc. Arlington, Texas
General Office Clerk/Administrative Assistant/Manager
Handled front office and the reception area. Answered telephones. Took and delivered messages. Updated client accounts, and their
billing information. Sorted and filed client folders. Assisted clients, and customers. Received and processed mortgage payments. Various
office tasks and procedures.
Apr 08, 2003 Dec 29, 2004 Outreach Communications Haltom City, Texas
Call Center Team Leader
Supervised 25 Telephone Sales Representatives. Monitored all sales and collection calls. Made daily quality assurance reports. Assisted
in daily production and progress. Maintained high standards of working order. Uploaded programs into the computer systems.
Feb 03, 1998 Jan 18, 2003 Berry Street Business Center Fort Worth, Texas
Receptionist/Office Manager
Answered telephones and took various messages. Set appointments for potential and current clients. Alphabetical and numerical filing and
sorting. Delivered messages. Assisted clients and customers. Other general office tasks and procedures.
May 01, 2001 Feb 22, 2002 Renaissance Worthington Hotel Fort Worth, Texas
Room Service Operator/Server
Responsible for taking orders from the guest rooms. Entered the orders into the computer system, and billed to the rooms. Printed out the
order tickets and receipts. Processed the orders and the billing. Relayed the orders to the cooks and the servers. Posted the payments and
the tips to the guest's credit cards according to company policy. Received payment from guests paying in cash, and issued change and
receipts when needed. Handled customer complaints and issues. Also alternated days of serving orders to guests as well.
May 24, 1994 Sep 18, 1997 Sandz Clothing Company Fort Worth, Texas
Cashier/Retail Sales Associate/Assistant Manager
Maintained daily working order. Took inventory. Helped train all new associates. Maintained cleanliness of store. Performed nightly register
counts and deposits. Handled all shipping and receiving. Controlled shrinkage rates. Processed all incoming and outgoing shipment.
Assisted customers when possible. Reported daily to General and District Managers.
Education:
Feb 2009 Jan 2010 Everest College and Universities, Inc. Arlington Mid cities, Texas
Medical Assisting Degree
Graduated: Yes
August 1992 – June 1996 Paul Lawrence Dunbar Senior High School Fort Worth, Texas
High School Diploma
Graduated: Yes
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