Customer Service Medical Assistant
Resume:
EMELDA SAENZ
P.O Box ****
Odem, TX *****
OBJECTIVE: Seeking a position as a Medical Assistant where my background
and knowledge can be utilized to provide both administrative and
clinical/patient care tasks in a fast paced medical office or health care
environment.
QUALIFICATIONS:
. Registered Medical Assistant - Certified in CPR, Bloodborne Pathogens
and First-Aid
. Experience with clinical duties to include venipuncture, injections,
EKG's and recording vital signs
. Experience with administrative office duties including insurance
verification and patient scheduling
. Bilingual
. Knowledge of computers to include Microsoft Word, MISYS EMR and MISYS
TIGER.
. Typing - 60wpm and 10-key by touch
. Excellent interpersonal and communication skills
. Fast learner and energetic worker with good organizational skills
. Received several academic awards from San Antonio College of Medical
and Dental Assistants.
EDUCATION:
. San Antonio College of Medical & Dental Assistants - Registered
Medical Assistant, 2004
. Odem High School/Diploma-Graduated Advanced Honors, 1995
EMPLOYMENT:
Nov 10-Mar 11 - Comprehensive Cancer Center-Registered Medical Assistant:
. Performed clinical duties to include - Rooming patients. Charting
patient demographics. Obtaining vital signs. Venipuncture. Obtaining
medical history and current medications. Administering injections.
. Assisted physician with bone marrow biopsies. Assisted nurses in
chemo room.
. Answered telephones. Scheduled any procedure/testing ordered by
physician. Scheduled and confirmed appointments. Prepared charts for
upcoming clinics.
. Cleaned and stock exam rooms and patient bathroom when necessary.
. Met both patient and doctor's needs in Calallen, Aransas Pass,
Beeville, Alice and Corpus Christi offices.
Aug 08-Oct 10 - Clinical Nephrology Associates-Registered Medical
Assistant:
. Performed clinical duties to include -Rooming patients. Charting
patient demographics. Obtaining vital signs. Administering injections.
. Reviewed current and past medical history. Reviewed and documented
medications.
. Performed urine stick tests. Performed glucose finger sticks.
. Wrote prescriptions, patient instructions, NH/HH instructions
according to doctor's orders.
. Managed Procrit clinic to include - Reviewing all incoming labs and
adjusting dosing as necessary based on lab results. Creating schedule
and document changes. Calling patients, home health companies, and
nursing homes regarding new starts, holds, suspends, Procrit
increases/decreases.
. Handled all prescription refills, prior authorizations, patient
information forms to include calling in prescriptions to pharmacies
and mail order pharmacies.
. Took all new patient paperwork from supervisor and enter medicines and
allergies to chart.
. Answered phones. Answered incoming calls from patients, doctor's
offices, doctors, hospitals, etc. Answered questions and handled
situations/problems accordingly. Scheduled appointments.
. Distributed documents, test results, etc. off fax machine and printer.
Stocked/cleaned exam rooms. Removed expired drugs from med sample
closet. Cleaned lab and patient bathroom when necessary. Stocked
incoming supplies.
. Met both patient and doctor's needs and all other duties as assigned.
May 06-Jan 08 - Coast Cardiovascular Consultants - Registered Medical
Assistant:
. Performed clinical duties to include - Administering injections.
Performing protime and lipid panel/liver function finger sticks.
Obtaining vitals, medical history, and medlists from patients.
. Venipuncture. Performed EKG tests/rhythm strips. Pacemaker checks.
. Advised and connected patients to holter/event monitors. Scheduled
and gave instructions on stress tests, echocardiograms, heart
catheterization, etc.
. Reviewed lab/test results and answered questions. Called in
prescriptions.
. Communicated with hospitals and other doctor's offices. Reviewed
charts and made sure they were ready for clinic.
. Met both patient and doctor's needs and all other duties as assigned.
Oct 05-Apr 06 - Endocrine Care & Education Center - RMA/Receptionist:
. Performed clinical duties to include - Rooming patients. Obtaining
vital signs and medical history along with current medications.
Checking in patients and downloading diabetic meters/pumps.
. Assisted physician with thyroid ultrasounds and biopsies.
. Collected co-pays and verified insurances.
. Answered incoming phone calls from patients and other physician's
offices. Scheduled appointments and procedures.
. Assisted in clinic. Handled prescriptions and discharge patients
accordingly. Instructed patients on Byetta and other medications.
. Met both patient and doctor's needs and all other duties as assigned.
Oct 04-July 05 - San Antonio Gastroenterology Associates - Receptionist:
. Performed clinical duties to include - Checking in patients, collected
co-pays, verified insurances.
. Scheduled procedures, office and follow-up appointments. Called PCP
offices. Scheduled radiology exams as needed. Confirmed clinic.
. Entered superbills and balanced out at the end of every day.
. Answered incoming calls from other physicians and patients.
. Met both patient and doctor's needs and all other duties as assigned.
June 03-July 04 - JAG Wireless - Sales clerk:
. Sales, customer service, cashier, answered phones, stocked and ordered
product.
Nov 01-Mar 03 - MetroOne Telecommunications - Operator:
. Directory assistance. Answered incoming phone calls and connected to
requested destinations.
June 95-Oct 01 - Super Kmart - Department Manager:
. Managed 1 hour Photo lab for 2 years. Provided customer service,
developed film, ordered and stocked product, made weekly schedules,
maintained my department. Worked many departments to include Customer
service desk, cashier, kitchen corner, pet supplies, office supplies,
health and beauty, garden shop, hardware, toys & sporting goods.
Customer service, ordering, stocking, lay-outs, building counters.
Dealt with vendors.
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