Customer Service High School
Resume:
BROOKLYNN DEAN
*********.****@*****.***
**** *. ***** ***. ******, CA 93706
Objectives
To secure a challenging position that will enable me to utilize my
interpersonal and customer service skills as well as develop additional
skills.
Education
Madera Adult School 08/09 - 04/10
. Pharmacy Technician Program (Certificate)
Fresno City College 08/08 - 05/12
. Bachelor of Arts (Marketing) pending
Hoover High School 08/04 - 06/08
. High School Diploma
Experience
Pharmacy Technician
Dewitt's Drug Store 03/11 - 04/11
. Typed prescription labels which included information such as patient
name, clinician's name, name of medication, and dosage instructions; gave
to pharmacist to review. Compiled daily statistics such as new
prescriptions received and number of refill orders. Answered telephone
calls, providing general information, and routing other calls to
appropriate party.
Customer Service Representative
Ryla 11/10 - 03/11
. Analyze bills; view usage history; make payment arrangements for past
due balances and provide other services for customers calling the Ryla
Call Center.
Pharmacy Technician - Intern
Walgreens 03/10 - 04/10
. Typed prescription labels which included information such as patient
name, clinician's name, name of medication, and dosage instructions; gave
to pharmacist to review. Received and placed incoming supplies on
shelves, tagging and pricing each item according to directions. Rotated
stock, moving older medication to the front of the shelf so it is used
before expiration date. Compiled daily statistics such as new
prescriptions received and number of refill orders. Answered telephone
calls, providing general information, and routing other calls to
appropriate party. Assisted Pharmacist with inventory by counting drugs
and supplies.
Receptionist
H & R Block 12/09 - 03/10
. Answered telephones, screened and directed calls. Took and relayed
messages. Provided information to callers, and greeted persons entering
the organization. Directed persons to correct destination and dealt with
queries from customers. Provided general administrative and clerical
support.
Sales Associate (Seasonal)
Macys 10/07 - 02/10
. Generated sales and provided exceptional customer service. Performed a
variety of operational activities such as merchandise display, store
opening and closing and cash wrap procedures. Maintained an awareness of
all promotions and advertisements. Aided customers in locating
merchandise.
Office Assistant
City of Fresno, Redevelopment Agency 01/07 - 03/09
. Answered telephones, screened and directed calls. Took and relayed
messages. Provided information to callers, and greeted persons entering
the organization. Directed persons to correct destination and dealt with
queries from customers. Provided travel arrangements for city officials,
scheduled conference rooms for training, and provided general
administrative and clerical support.
Salary Requirements
. Open
Contact this candidate