Customer Service Quality Control
Resume:
Heather Coontz
Midland, NC 28107
***************@*****.***
Objective:
Looking for a position where I can work utilizing my computer knowledge,
past experience and skills to grow with and within the company.
Highlights:
Dependable - Can work without Supervision.
Attention to detail and ability to work well in a team environment.
Efficient: organized, and professional.
Strong analytical and problem solving skills, with the ability to make well
thought out decisions.
Excellent communication skills: written and verbal.
Highly trustworthy: discrete and ethical.
Resourceful in the completion of projects: effective at multitasking.
Education:
Graduate of Adrian High in 2000 Adrian,
MI 49221
Computer Skills:
Microsoft Windows, Apple, Microsoft Office: Excel, Outlook / Entourage,
Word, and Power Point.
Work Experience:
2008-2011 (Present)
Sam's Club Mathews, North
Carolina
Advantage Membership Coordinator, Cashier, COS, and Night Merchandiser
Primary Responsibilities & Performance Measures:
Advantage Membership Coordinator:
Coordinate and manage partner membership programs with various
schools / organizations, plan and oversee company sponsored functions and
being responsible for marketing Sam's Club memberships to various
demographics. I also monitor and follow buying and selling trends, which I
employ in the marketing of memberships.
Cashier:
Assist members with purchases, maintain cash registers, and provide
member service timely and courteously.
COS:
Assist and supervise associate cashiers, help members, provide
friendly customer service, manage workstations and COS podium, take outside
calls and assist responsively.
Night Merchandiser:
Stock and manage area, inventory, area cleaning, changing end caps /
pods, and changing old and new signs.
2007-2008
DATA TEC VENTURES Charlotte, North
Carolina
Quality Control Technician
Primary Responsibilities & Performance Measures:
Scan for accuracy of associated information as well as manufacturer/studio,
image scans, movie description, associated stars, category placement, movie
functionality, and series associations. Perform quality control checks on
the theater front page, new bitrates and to identify potentially
"problematic" media. Maintain corporate database both digital and hard
copied for Compliance Library. Approve or deny file uploads, based upon
company quality measures and categorize. Observe and monitor industry
trends.
2006 - 2007
PLATOS CLOSET
Matthews, North Carolina
Key Holder
Primary Responsibilities & Performance Measures:
Providing customers with friendly customer service. Assisting customers at
register. Greeting customers. Managing incoming merchandise and assisting
other associates with stocking. Helping with purchase of item(s) via web
and or phone. Doing "shift start" paperwork in preparation for the day and
"shift end" paperwork to close out a night in conjunction with opening and
closing store. Managing facility computers and creating daily job
assignments for all employees. Keeping an accurate account for all money
going to deposit and in the drawers. Ensuring the building and its
contents were prepared for the day. Independently manage and operate store
location.
2001-2008
RESIDENTIAL CLEANING
Charlotte, North Carolina
Cleaning Associate
Primary Responsibilities & Performance Measures:
Cleaning floors (sweeping, vacuum, and moping), changing sheets and making
beds, treating wood and cleaning glass (windows, tables, etc.), picking up
house, and cleaning bathrooms, kitchens, bedrooms, and offices.
***REFERENCES AVAILABLE UPON REQUEST***
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