Customer Service Sales

Teresa Drum

** ******* ****

Penfield, PA *****

814-***-****

********@*****.***

Objective

To obtain a position that will allow me to utilize my skills and gain employment experience,

while developing acquired skills from academic training.

Education

Centura College Virginia Beach, VA

Associate of Occupational Science Degree in Medical Assisting July 2010

Concentration: Management

Community College of Allegheny County Pittsburgh, PA

Associate in Science Accounting Specialist Degree May 2004

Employment History

JCPenney Catalog Pittsburgh, PA

Customer Service Representative Temp. 11/2009 – 12/2009

• Sold products and placed customer orders in the computer system

• Resolved customer support related issues and provided customer with proper solution, via

the troubleshooting techniques

• Directed unresolved issues and requests to the appropriate designated resource.

• Managed the accounts of customers and keeping records of customer transactions and

interactions

• Analyzed, obtained, and verified order information for accuracy and provided

customer service support to correct order errors

National Check Exchange Cheswick, PA

Manager 01/2008 –

07/2008

• Oversaw daily cash positions and monitors the bank deposits

• Assessed and monitored employee workload

• Maintained files and records

• Processed loan applications, and collateral protection insurance on loans

• Completed loan documents and disburse loans when approved. Ensure that all

necessary paper work, signatures, notices, and information such as interest rates,

loan type, collateral, payment date, etc are correct

• Achieved Customer Service department goals and results using ‘best practice’

leadership and management principles and ensuring adherence to organizational

procedures, policies, and systems

• Trained, coached and managed cashiers/loan processors in front-end policies and

procedures, including new cashiers

• Helped solve problems that affect the service, efficiency, and productivity of the

front end

Drum, Teresa 724-***-****, Page 2

Verizon Wireless Warrendale, PA

Internet Sales Support 08/2004 – 07/2007

• Processed internet orders and activated cellular phones that had already been received by

customers

• Released orders placed on hold for telesales and corporate discounts through the

customers’ employers as well as post the employment verification for corporate discount

to be applied by the ACC

• Interfaced with and is proficient using Account Planning and Order Entry systems

(OnePause)

• Coordinated pre-sale and sales implementation processes to finalize client order

MegaForce Staffing (Target Tire HQ) Jacksonville, NC

Accounts Payable Specialist 11/1998 – 02/1999

• Filed reconciled invoices

• Determined when various accounts required payment and subsequently mailed necessary

payments to any current accounts due

• Performed various job related office duties

• Sorted and distributed incoming mail

• Processed check requests

• Matched invoices to checks, obtained all signatures for checks and distributed

checks accordingly

• Maintained files and documentation thoroughly and accurately, in accordance

with company policy and accepted accounting practices

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