Customer Service High School

Location:

Posted:

August 15, 2011

CHRIS M. LEE

LOS ANGELES, CALIFORNIA ***** T: *** - 388 - 0669; CELL: 213 - 249 - 4381 ***********@*****.***

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Objective:

Currently looking for a position with a bank as a credit investigator/BSA/Risk analyst. Was employed with Wells

Fargo Credit Investigations as a Background/Credit Investigator for over a year and 5 months.

Job Skills:

Microsoft Word, Excel, Power Point, Access, Front Page, Outlook, Adobe Photoshop, Lexis Nexis, Westlaw, OCS, Sharepoint, Alacra.

PROFESSIONAL EXPERIENCE

WELLS FARGO 2/2010 – 8/2011

Credit Investigator

Investigated and analyzed customer information by searching through databases and public records. Used LexisNexis Risk

Management solutions and its variations, PACER, OCS, Tri Credit Bureau Report, and etc to create a background report on

individuals, businesses, and banks. Used Westlaw/Alacra to search USA Patriots Acts to verify information. Took on projects which

dealt with Wachovia bank accounts after the merger with Wells Fargo. With management backing, rose quickly to handle international

customers. Worked with the manager as a QC, reviewing reports to see if everything met BSA regulations.

BAN SUK AFTER-SCHOOL 4/2003 - 11/2005; 9/2008 – 8/2009

Teacher/Director

Managed the after-school and taught children.

HOLY GATE ACADEMY 7/2007 – 9/2007

Lead Teacher

Created programs for all students. Taught students of all ages.

6/2005 - 8/2005

Korean Air Reservation LA Office

Temporary summer position where as a reservation agent, sold tickets and reserved seats. The position also

enabled me to work as a customer service agent, directing calls to the correct departments and handling customer

complaints.

EDUCATION

California State University Northridge 2004-2009 B.A., Liberal Arts Business Option Major

Van Nuys High School - Math and Science program, High School, July 2004

VOLUNTEER

• Volunteer - Korean Youth Community Center, 2000

Volunteered from July to the end of August, helping kids with their studies.

• Volunteer - St. Vincent Medical Center, 2001

Volunteered from November 8, 2001 to December 27, 2001 Did office work: typing/file managing,

cashier for gift shop, worked at front desk, and managed calls.

LANGUAGES

Korean and English