Sales Active Directory

SUMMARY

A resourceful, contributive, quick learning, and team oriented IT

professional capable of delivering solutions to IT problems.

PROFESSIONAL EXPERIENCE

Freelance Technology Consultant, NJ/NY Region

Jan 2009-Feb 2011

Technology Consultant

. Installed and configured residential and small business networks.

. Provided remediation service for virus, malware and

. General desktop support, assisted with web development and developed

scripts to streamline business process.

Averweb for Moody's Investors Service, New York, NY

Mar 2008-Nov 2008

Messaging Support Level 2(consultant)

. Installed and maintained MS Exchange and Blackberry infrastructure in an

active directory environment.

. Resolved all blackberry and outlooks issues.

. Tested and installed Bloomberg on all blackberry.

. Mailbox maintenance to ensure compliance with Moody's IT department.

. Run backup of all mailbox servers and system state file of exchange

servers on SAN environment.

. Work with other IT departments to resolve latency issues with BES

servers.

. Administration of user mailboxes on Exchange 2003.

. Patch management of BES servers and provide blackberry to all Moody's

users including: adding users to BES, resolve issues related to

blackberries.

. Perform ex-merge on mailboxes to comply with Moody's termination policy

. Remotely administrate multiple BES and exchange server to provide off-

hours support.

. Resolve all Outlook related problems.

. Developed and tested all servers using VMware including BES servers.

. Responsible for research, acquisition of new server.

. Developed a plan to support users in South Africa through use of VMare

in UK location.

Pfizer, Parsippany, NJ

Oct 2005-Mar 2008

Desktop Support

. Troubleshoot and configure Microsoft Outlook 2003 and RIM BlackBerry

devices for over 50,000 Pfizer colleagues and consultants.

. Address and close out all tickets routed to Outlook queue in a timely

manner.

. Resolved issue with vaulted e-mail (KVS).

. Resolved issue with RSA login accounts

. Ensure optimal performance of Blackberries, assisting clients with a

wide array of handheld models. Guarantee proper functionality of

wireless reconciliation and direct synchronization.

. Administration of user mailboxes on Exchange 2003.

. Other obligations include providing direct escalation for support to

Managers, Directors, Presidents and CEO from Pfizer management.

. Maintain users via Active Directory: unlocking users, assigning

administrative privileges, creating distribution lists, security groups,

creating users and NSA accounts, creating mailboxes for users managing

group membership.

Thirteen/WNET, NEW YORK, NY Jan. 2004 - Oct. 2004

Network Technician

. Installed and configured inter-office fileserver.

. Responsible for providing guidance, assistance, coordination and follow

up on end users questions, problems for all MS Office applications and

propriety programs

. Perform upgrades on all applications and installations for various

applications.

. Maintain users via Active Directory: unlocking users, assigning

administrative privileges and checking group affiliation.

. Assist users with remote access to company VPN (Citrix) and dial-up

issues.

. Responsible for troubleshooting and installation of all printers,

scanners, Palm Pilots, Blackberries and digital cameras in a network

environment.

. Responsible for designing and creating complex solutions for users of

Excel and Access and recommending ways to streamline process.

. Participated in large team effort in rollout of several hundred

computers from Windows 98 to Windows 2000.

. Influenced restructuring of helpdesk website by redesigning the site for

ease of access to web content.

. Responsible for resolving all network connectivity problems related to

TCP/IP, cables and jacks.

. Took charge of implementing solution to combat spy and ad ware problems.

WD-40, San Diego, CA Mar. 2001 - Jun. 2002

Operations Analyst

. Managed large data migration effort from in-house mainframe to various

departmental servers.

. Created a supply chain application to automate distribution of good all

distribution centers.

. Evaluated corporate requirements; investigated alternatives to

identify/recommend best software and design.

. Designed and developed production schedule for Operations using Access,

SQL and Excel.

. Build custom application with VB and macros for Finance department to

reconcile monthly sales, cost of capital, cost of goods sold and

reconciled monthly billing.

. Prepared associated documentation, user manuals, and instructions for

complete operation of system and maintained on-line user manuals.

global household brands, Edison, NJ Oct. 1997 - Mar. 2001

Client/Services Administrator

. Provided user training in MS Office application.

. Administrated prints queues and troubleshoot printers.

. Managed all software on client computers including instillations and

upgrades.

. Migrated key information needed by Sales and Operations, from AS/400 to

company's intranet.

. Created custom applications for Marketing and Operations using Excel,

VBA and Access.

. Prompted to Operations Analyst after take over from WD-40.

Other Work Experiences

Mighty Star Inc., PERTH AMBOY, NJ (1997) Sales Assistant.

Syms Clothing Co., WOODBRIDGE, NJ (1996) Sales.

EDUCATION

Arthur McNeil Institute, Rahway, NJ,

MCSE (working toward certification)

Columbia University

Technology Certification Program 2003-2004

Sarah Lawrence College, Bronxville, NY,

English 1997-1998

UNITED STATES CITIZEN

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