Customer Service Manager

Location:

Posted:

August 15, 2011

IRA FRIEDBERG, RPH.

**************@*****.***

SEASONED PHARMACIST, PHARMACY TECHNICIAN TRAINER AND MANAGER

SKILLS AND STRENGTHS:

Facilitated and monitored technician while learning

Created an environment conducive to technician success

Challenged, engaged, and communicated with technicians to encourage

learning process

Evaluated technician progress on a scheduled basis

Analyzed signs of problems encountered by technicians

23 years of experience in retail and hospital pharmacy setting

Ensured that technicians achieved the intended learning outcomes

Worked effectively and professionally with colleagues and employees

EXPERIENCE:

OWNER, MANAGER

IRA'S DISCOUNT PHARMACY, DELRAY BEACH, FL 2004-2008

. Developed a successful training program for new pharmacy personnel

. Developed successful business strategy to compete with chain

pharmacies in area.

. Successfully and aggressively marketed pharmacy throughout the Palm

Beach County area, building

prescription volume to over 250 prescriptions daily. Developed

relationships with physicians at the

Delray Medical Center.

. Offered superior customer service, managing my staff with that

objective in mind. Developed a loyal

customer base, establishing myself as a caring health care professional.

. Offered educational seminars in community.

PHARMACIST, MANAGER

KINGS POINT DISCOUNT DRUG, DELRAY BEACH, FL 1996-2003

. Trained new technicians and provided ongoing support

. Provided professional and prompt customer service

. Provided educational seminars in the Delray Beach community

EDUCATION

RPH Degree, University of Florida School of Pharmacy, 1987

BA in Marketing, State University of New York at Stony Brook, 1975