Customer Service Health Insurance

Michelle Leonen

***** **** ***** *.*. Bothell, WA 98012-9342

206-***-**** *.*.******@*****.***

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Profile

Adaptable, flexible individual with four-year clerical office

experience in healthcare.

Skills set Summary

General clerical, office and phone support

Windows XP Operating System/Microsoft Word

Health Insurance Portability and Accountability Act (HIPAA) training

Good organizational and time management skills

Excellent verbal and written communication skills

Effective and positive work relationships with coworkers, clients,

customers and providers

Experiences

Kelly Services - Everett, WA

Insurance Telemarketer October 2010 - March

2011

. Performed outbound-calls to current, previous and

prospect clients for free rate quotes.

. Filled-out lead sheets with client information and

requested for call-backs.

. Transferred leads to licensed insurance agents for free

insurance quotes.

AT&T Wireless - Bothell, WA

August 2007 - May 2008

Business End-User Care Specialist

. Performed general clerical duties and customer service.

. Responded to general account inquiries and diffused

escalated inbound calls.

. Verified account status, updated demographic and billing

information.

. Processed phone upgrades/order entries and payments via

phone.

. Performed phone-based device technical troubleshooting.

. Resolved and requested adjustments/credits per billing

error.

Stevens Hospital - Edmonds, WA May 2002 -

May 2006

Health Information Management Clerk

. Accessed e-healthcare information from Invision system.

. Processed verbal and written requests for hospitalists,

patient care and billing purposes.

. Complied with Health Insurance Portability and

Accountability Act policies.

. Scheduled internal and external auditors to review

patients' medical records.

. Utilized phone, electronic mail, fax and copy machines

for daily correspondence.

. Sorted incoming mails, mail-outs, distributed and printed

batched transcribed reports.

. Created patients' folders and filed charts/folders via

modified terminal digit filing.

. Requested medical records from off-site Iron Mountain

Storage facility.

. Data entry of purged records in Microsoft Word and Excel.

Education

Shoreline Community College AAAS in Health Information

Technology

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