Manager Customer Service
Resume:
Justin Wylesky
Houston, TX ****9
*********@*****.***
Objective: To obtain a senior management position with a well established organization with a stable environment
that will utilize my extensive personnel management, customer service, and continuous improvement skills to
improve operations, increase profitability, and enhance growth, while providing me with a long term stable career.
Career Experience:
March 2011 to May 2011 – General Manager, Candlewood Suites, Deer Park, TX
-Doubled hotel occupancy levels averaging 98 percent occupancy.
-Increased ADR by $45 per room.
-Exceeded monthly budgeted profitability by over $30,000.
May 2008 to March 2011 - Hotel Operations Manager, Caesar's Entertainment, Las Vegas, NV
-Developed and successfully implemented agent up sell program.
-Reduced labor hours for front desk by 20 hours a week, without dropping service levels.
-Created lobby management program to improve guest check in/check out experience.
October 2007 to May 2008 - Assistant Manager/Lead Photographer, Life Touch Studios, Las Vegas, NV
-Doubled average portrait session sales.
-Implemented associate training program to improve portrait quality.
-Lead my team to become the most profitable studio in the Las Vegas market.
January 2007 to October 2007 Credit Manager, Rent-A-Wheel, Las Vegas, NV
-Decreased outstanding debt to below 4 percent.
-Developed training program to improve collections practices in compliance with local laws.
-Lead mobile collections team to repossess or settle over 150 outstanding rent to own agreements.
July 2006 to January 2007 - Credit Manager, Rent-A-Center,Las Vegas, NV
-Created and implemented associate training program to increase product knowledge and service scores.
-Developed fleet maintenance program to reduce fleet repair costs and delivery downtime.
-Reduced accounts receivable outstanding to well below the 7 percent company standard.
August 2005 to June 2006 - Assistant Manager, Loan Max/Select Management Resources, La Crosse, WI
-Aided regional manager in creating legal procedure training course for associates throughout Wisconsin.
-Reduced overdue payments owed to less than 15 percent.
-Built working relationship with local tow companies to ensure quick location and retrieval of collateral owed.
January 2005 to August 2005 - Specialized Customer Service Rep, APAC Customer Services, La Crosse, WI
-Became the first associate to be crossed trained in 4 different in house service campaigns.
-Trained in call center operations and labor management.
-Aided in conducting secondary interviews for potential associate candidates.
January 2005 to May 2005 - Assistant Manager/Trainer, Little Caesars Pizzeria, La Crosse, WI
-Developed first and only “Walk Through” for pedestrians for after hours pizza pick up.
-Created quick training program to bring new associates up to speed on production processes.
June 2004 to January 2005 - Customer Account Management Specialist, CenturyTel, La Crosse, WI
-Worked on the new product pilot program for media over phone line product testing.
-Achieved top sales numbers three months running fresh out of training.
January 2004 to June 2004 - Assistant Manager/Payroll, Fazoli's Family Restaurant, Madison, WI
-Trained in the payroll, and labor tracking process.
-Revamped and developed kids night activities which lead to increased attendance numbers.
June 2003 to March 2004 - Shift Supervisor, GC Services/MCI Telecommunications, Madison, WI
-Created relay understanding and sensitivity training to improve customer response scores.
-Created peer coaching and development program to improve QA and internal service numbers.
June 2001 to March 2002 - Packaging Specialist/Line Lead, Rhodes Bake n' Serv, Columbus, WI
-Co-developed waste reduction program to recycle production waste.
-Aided in the implementation of line associate rotation to improve quality and job satisfaction.
Languages: English (Fluent), American Sign Language (proficient)
Education: Bachelors of Arts - Visual Journalism, Brooks Institute Of Photography, Ventura,CA
Bachelors of Arts – Studio Photography, Brooks Institute Of Photography, Ventura,CA
Contact this candidate