Customer Service Medical

Tori Klune

Home Phone: 520-***-****

*********@*****.***

OBJECTIVE

I excel at working in fast-paced offices. I have more than 4 years of experience in the

medical field in greeting patients, verifying insurance, answering phones, scheduling

appointments, posting charges to accounts and collecting payments in a very efficient

manner. I have excellent patient-relation skills and love to work in positions that allow

me to have a lot of interaction with different people. I have excellent computer skills as

well and am a quick study when it comes to learning new programs. I am looking for an

opportunity to utilize these skills in either a part-time or full-time position.

WORK HISTORY

Inbound Receptionist, Nov 2006 - Dec 2010

Tucson Orthopaedic Institute, Tucson, Arizona

Greeting patients, verifying insurance, completing medical forms, updating patient

account information, scanning paperwork into electronic medical records, copying

medical records, transcription, answering phones, scheduling appointments, collecting

patient payments, medical coding and billing.

Receptionist, Jan 2005 - Nov 2006

Rancho Vistoso Urgent Care, Tucson, Arizona

Patient check-in, creating patient charts, establishing need for visit, answering phones,

verifying insurance.

Server/Hostess, May 2000 - May 2004

Canyon Ranch Health Spa, Tucson, Arizona

Seating guests, making reservations, serving, busing, answering phones, catering on-

property functions.

EDUCATION

Yavapai College, Dec 2010 - Present

Studying for Associates Degree, Prescott, Arizona

Catalina Foothills High School, Aug 1998 - May 2002

High School Diploma, Tucson, Arizona

SKILLS

Excellent patient/customer service skills

Efficient in fast-paced environments

Experience in large medical offices

Computer literate in Word, Excel, Outlook, and most medical financial programs

ACHIEVEMENTS

• Trained all new Inbound Reception employees and many new scheduling employees.

REFERENCES:

Name - Kate Penrod

Address - 6320 N La Cholla BLVD Tucson, Arizona

Phone - 85741 520-***-****

Name - Andrea Gwen

Address - 555 Limberlost APT 1073

Phone - Tucson, Arizona 85705 520-***-****

Contact this candidate