Customer Service Sales

ERICA IVY ZAMUDIO

*** ******* ***** ********** ** 60446 * 815-524-

**** * **************@***.***

Objective

To obtain a position as a Recruiter Intern

EDUCATION

Bachelor of Science, Lewis University, Romeoville, IL

May 2009

Major: Business Administration

Languages and sKILLS

. Bilingual in English and Spanish. Fluent in speaking, reading,

and writing in Spanish.

. Possess strengths in organization, written and oral

communications skills, and the ability to

identify and solve problems

. More than 5 years in customer service, data entry, experience in

office environment.

. Able to multitask with the capability of working in a fast paced

environment

. Work well with people of diverse backgrounds, cultures, and

professional levels

. Proficient in Microsoft Word, Excel, Internet, PowerPoint, and

familiar with Outlook.

Work Experience

File Maintenance/Auditor, TCF National Bank, Lombard, IL

August 2005 - October 2008

. Reviewed originated closed and turned down home mortgage loans

. Checked each file for Home Mortgage Disclosure Act OCC

regulations complying correctly

with bank guidelines

. Maintained confidentiality of personal information from loans

. Generated monthly audit reports for Supervisor

. Emailed and called loan officers from various branches

requesting missing forms and information

. Copied and filed declined loans

POS Associate, Kohl's Department Store, Bolingbrook, IL (Seasonal)

October 2004 - January 2005

. Greeted customers and processed customers purchases accurately

and efficiently at the point-of-sale

. Provided assistance on the sales floor and greeted customers at

assigned stations

. Demonstrated excellent customer service skills

. Maintained a neat, clean and organized register area

. Filled boxes, bags, applications and other supplies as needed

. Assisted customers with even exchanges

. Folded, stocked, hanged, ticketed or re-marked merchandise

Consumer Educator, Southern Wine and Spirits, Bolingbrook, IL

December 2003 - June 2004

. Executed in promoting different types of spirit products at

various establishments

. Helped increase brand awareness and trial on the brands we

represented

. Facilitated excitement and "buzz" about our brands

Office Support Lead, Harlem Furniture, Aurora, IL

November 1999 - July 2003

. Opened and closed office

. Generated and printed reports

. Executed various managerial functions and delegated tasks if

necessary

. Assisted a diverse array of customers with purchases and

resolved customer complaints to ensure satisfaction

. Answered phone calls with multiple lines

. Trained new employees

. Maintained office organized and oversaw ordering of supplies

. Balanced out cash drawers at closing and prepared deposits slips

for Brinks

Contact this candidate