Quality Assurance Administrative Assistant
Resume:
Cheryl Dentley-Osgood
Irvington, New Jersey 07111
***************@*****.***
Summary of Skills
Microsoft Word, Access, Excel, PowerPoint, Microsoft Outlook, WordPerfect;
excellent knowledge of Legal and Medical terminology; strong oral and
written communication skills; excellent interpersonal skills; strong
planning, analytical and organizational skills
Experience
July 2008 - Present - GOOD TEMPS, Harrison, NJ (Temporary Assignment)
SECRETARY
The City of Newark, Department of Economic Development, Office of Zoning &
Planning
City Hall, Newark, NJ
* Research and review Permit/Certificate documents submitted to office for
Zoning Officer or Planning Board approval
* Draft correspondence
* Answer inquiries made in person or by telephone or fax for information
regarding legal use of city properties
The State of New Jersey, Division of Developmental Disabilities
110 E. 5th Street, Plainfield, NJ 07060
* Secretary to the Director and six department coordinators in the Family
Support Unit
* Draft correspondence. Prepare & file reports, agendas and weekly
schedules for Family Support and Adult Training/Self Directed Services
Units
* Update sponsor databases
* Type & file Incident Reports for Quality Assurance Unit
* Provide switchboard coverage for the Division as scheduled
The City of New York, Department of Information Technology and
Telecommunications, Procurement Department, 75 Park Place, 9th Floor, NY,
NY 10007
* Create new purchase requisitions through Small Purchases Tracking System
*Generate requisition numbers and update vendor details
* Scan requisitions and upload into ACCO Small Purchases web based system
for tracking
* Prepare & file Purchase Orders and submit for approval; submitting
approved PO's to Audits and Accounts
August 2007 - March 2008- COMCAST of NEW JERSEY, Union, NJ
CUSTOMER ACCOUNT EXECUTIVE I
* Respond to telephone inquiries regarding cable, internet and/or telephone
products, selling products as requested
* Answer billing questions; making adjustments and issuing credits as
needed
* Troubleshooting and setting up service calls for problems that cannot be
resolved without a technician visit
December 2006 - June 2007 - ADECCO, 340 Kingsland St, Nutley, NJ 07110
(Temporary Assignment)
ACCOUNT DEVELOPMENT REPRESENTATIVE
Proponent Federal Credit Union
* Responded to member inquiries received by phone, mail or fax regarding
their account or credit union services
* Opened savings, checking accounts and Certificates of Deposit
* Made withdrawals and mailed checks to customers, submitted deposits and
loan applications, ordered checks
December 2003 to June 2007- WINGS OF HOPE INTERNATIONAL, LLC, South Orange,
NJ
OFFICE MANAGER
* Reported directly to the President/Chief Financial Officer
* Supervised/Contact person for staff in multiple locations: NJ, PA and
Liberia, West Africa
* Prepared agendas, minutes, presentations and reports
* Scheduled conferences, made reservations for meetings and travel
* Ordered supplies
September 2000 to November 2003 - VERIZON, Madison, NJ
SENIOR SERVICE ANALYST
* Transcribed telephone service orders for Large Business Department
* Compare and confirm orders for telephone service in various computer
systems
* Communicated inter-office to confirm and clarify service requests
August 1999 to June 2000 - UMDNJ-NEW JERSEY DENTAL SCHOOL, Newark, NJ
SECRETARY, LEVEL II, DEPARTMENT OF ORTHODONTICS
* Provided secretarial support for the Chairman and Program Directors as
needed
* Accepted and applied payments to patient accounts
* Made deposits to dental school cashier
* Submitted patient claim forms to insurance companies and corresponded
with companies regarding claim status. Submitted and verified claims to
Medicaid and New Jersey Kidcare
* Scheduled patient appointments by computer using Orthosoft, answered
telephones, maintained files and distributed mail
December 1997 to September 1998 - EAST ORANGE SCHOOL DISTRICT, East Orange,
NJ
SECRETARY, STAFF DEVELOPMENT
* Maintained calendar for Department Director
* Typed correspondence, including payment vouchers, monthly staff
development programs
* Scheduled/confirmed meetings and appointments
January 1996 to November 1997 - CHILDREN'S HOSPITAL OF NJ, Newark, NJ
ADMINISTRATIVE ASSISTANT, DEPARTMENT OF CARDIOTHORACIC SURGERY & DEPARTMENT
OF PEDIATRIC ANESTHESIA
* Supervised temporary employees
* Maintained calendar of surgical cases at 3 locations that required a
pediatric anesthesiologist
* Communicated with private physicians' offices who requested a pediatric
anesthesiologist for their surgical cases and conferred with parents as
necessary
* Typed correspondence, including departmental minutes and monthly on-call
schedules
* Scheduled/confirmed meetings and appointments
* Verified patient insurance information and performed some medical billing
& coding functions
* Set up patient database for pediatric anesthesia department
* Provided secretarial coverage for other pediatric specialty areas when
needed
November 1992 to January 1996 - ROYAL INSURANCE COMPANY, East Hanover, NJ
LEGAL SECRETARY (Temp to Perm)
* Typed legal pleadings, including Motions, Interrogatories, Briefs and
Deposition Summaries
* Opened new case files
* Typed the monthly report to the Home Office in Charlotte, NC
* Gathered all documents necessary in preparation for trial
* Filed legal documents with the Court
Education
SETON HALL UNIVERSITY, South Orange, NJ
* BA Social and Behavioral Sciences; anticipated graduation 2012
BUSINESS SCIENCE CENTER, Elizabeth, NJ
* Secretarial Science Certificate, January 1986
References
Rebecca Goros
Division of Developmental Disabilities
Darlene Moore-Foster, CFO
Wings of Hope International, LLC, South Orange, NJ
Stephanie Cook, Account Development Representative
Proponent Federal Credit Union, Nutley, NJ
Sheila Mack Best, Administrative Coordinator
Children's Hospital, Newark, NJ
Sheryl Hicks-Williams, MA
United Hospital, Newark, NJ
Mark A. Clemente, Esq.
Royal Insurance Company, East Hanover, NJ
973-***-**** x 103
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