Registered Nurse Manager
Resume:
Jane Turner
Bedford, TX *****
972-***-**** ***********@*****.***
Clinic Summary:
Providers: four Doctors, three Nurse Practitioners and Physician Assistant
Medical Support Staff: Registered Nurse, seven Medical Assistants, Lab Technician and Radiology
Technician
On site Specialty Services: United Allergy Clinic, Airrosti Clinic and Frontera Mobile Diagnostics
Administrative Support Staff: Practice Manager, Billing Manager, Front Office Manager, four Front
Office Specialists and Referral Coordinator
Volume: Approximately 200 incoming phone calls and 150 200 patients daily
08/95 – 07/11 North Country Family Practice Southlake, TX
Patient Check Out
(approx 5 years)
First in rotation to answer incoming patient, provider and vendor calls
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• Scheduled new and existing patients per provider requirements
• Reviewed patient paperwork and entered demographics and insurance information
• Tracked, printed, dated and mailed physical waiver reminders weekly
• Reviewed procedure file to monitor patient compliance of provider orders
• Notified patients of the need to schedule a procedure through regular and certified
mail and documented notifications in patient charts
• Called patients to remind them of upcoming appointments or rescheduled patients
to accommodate weather and provider schedule changes
• Transcribed dictated correspondence on demand for the providers
• Prepared 150+ patient charts daily and closed the clinic by balancing the cash box,
running credit card report and lock up the building
• Provide back up support for:
o Patient Check In – verify patient contact and insurance information is
accurate, collect copayments and notify providers of arrival
o Referral Coordinator – Obtain authorization or precertification from the
insurance company and contacted ancillary facilities and specialty providers
to schedule patients for STAT and non STAT orders
o Front Office Supervisor – Scan and index medical records into patient charts
Charge Entry and Payment Poster
(approx 4 years)
• Audited encounter forms for complete and correlating diagnosis and treatment
codes
Researched and resolved discrepancies by clarifying with provider and reviewing
•
notes
• Verified codes and entered charges to optimize insurance payment
• Posted patient and insurance payments and audited write off amounts
• Reconciled batches against cash, checks and credit card payments received
Previous Positions
• Medical Transcriptionist – Provided full transcription support for three doctors and
three nurse practitioners prior to the implementation of an electronic charting
program
• Referral Coordinator – First to hold this position including developing processes,
procedures, reference materials and business relationships
• Patient Check in – Greet patients when they arrive, verify their contact and
insurance information is accurate and notify providers they are ready
Education
University of Iowa Iowa City, IA
Bachelor of Arts in Journalism
Software
Tiger
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EHR
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Misys
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Scanning and imaging software
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Electronic charting software
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Insurance referral websites
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Microsoft Word
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Transcription equipment
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