Sales Customer Service

S TEVE H O LLY

Summary

Over the last nine years, I have accumulated vast amounts of sales, marketing,

management, and customer/dealer relations experience . My experience is multi-faceted

and comes from direct roles as a multi-category product buyer, manager/supervisor, inside

sales, marketing, brand representation, and key account relations. Adept at building

strong relationships at all levels of an organization, can expose opportunities, prioritize

deadlines, and close sales.

Experience

Coldwell Banker Residential Brokerage - 2010-current

Invited to join a top-producing team within my first seven months of sales.

Top-producing rookie agent.

Confer with title companies, lenders, and home inspectors to ensure that terms and conditions of

purchase agreements are met before closing.

Effectively marketed listings for a quick and profitable sale.

Professionally negotiate price, terms, dates, objections and deadlines between buyers and sellers.

Advise clients of market conditions, prices, legal requirements, and related matters.

Generate new buyer and seller leads by prospecting daily.

Maximize time by efficiently mul ti-tasking.

Adhere to industry, ethical, and legal standards at all tim es.

Deuter USA - 2007-2010

Reported directly to and assisted President and National Director of Sales.

Generated and distributed to US and Germany-based headquarters with multiple sales reports,

forecasts and account sales activity.

Key Accounts: effectively placed, monitored and reported orders for product, samples, and

promotional items, including acting as the main point-of-contact for these vital accounts.

Maintained timely communication with all dealers, consumers, and vendors.

Developed new reporting procedures which were essentially non-existent before my arrival.

Worked directly with national sales rep forces (both Bike and Outdoor) by staying apprised of

account activity by requesting store visit reports. Additionally offered support and solutions as

issues arose.

Worked inside sales with entire dealer-base, including Key Accounts.

Creative contributor to marketing and sales promotions (print ads, logo banners, sales incentives)

Increased brand-awareness by attending strategic public and social events.

Strengthened dealer relations w ith personal visits, regularly scheduled phone calls and by

attending promotional dealer sales events.

Developed and maintained master product line list.

Facilitated Employee/Pro-Purchase and Demo Programs.

Helped organize, set-up, and facilitate Outdoor Retailer tradeshow.

abgyiy@r.postjobfree.com 303-***-**** Denver, CO. 80246

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S TEVE H O LLY

(Experience continued)

Valley Sporting Goods - 2003-2007

Buyer: Hard goods, Climbing gear, Fly-fishing, Roof-racks.

Managed ski/snowboard repair department and rental operations.

Maintained Ski department sales and inventory.

Trained new employees in all aspects of retail store operations as applicable.

Supervised high-volume rental operations.

Lead ski and snowboard technician.

Worked with group sales.

Focused on a high level of customer service and sales.

Departments covered: Outdoor gear, Climbing, Cycling, Fly -fishing, Ski/Snowboard, Paddle-sports,

and Optics.

Heavenly Ski Resort - 2002-2003

Supervised high volume retail store.

Thrived in fast-paced sales environment relating to ski, snowboard, clothing and rental operations.

Prioritized effectively in a fast-paced, high-volume rental and ski repair operation.

Maintained and reported daily stock and inventory accuracy.

Interacted comfortably with a very diverse customer base and international tourists.

Key Skills

Operating Systems: Windows XP, Windows 7, Mac OS.

Specific Software: Microsoft Office (Word, Excel, Outlook, Publisher). Adobe Creative Suite

(Photoshop, InDesign). MYOB/AccountEdge. RetailPro.

Education

2007 - California State University, Stanislaus - Awarded Bachelor of Arts Degree .

2005 - Modesto Junior College - Awarded Associates of Arts Degree and Presidents List honors.

abgyiy@r.postjobfree.com 303-***-**** Denver, CO. 80246

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