Manager Customer Service

Adrienne Griffin

***** ********* *** #* **********, KY 40299 502-***-****

*.*********@*********.***

Objective _______________________________________________________________________________

Obtain a Management position allowing me to demonstrate organization, customer service,

communication, project management, profitability and human resource skills obtained throug

multiple years of a successful hospitality career.

Profile _________________________________________________________________________________

Solution oriented team leader with a proven track record in operations to ensure consistently high

levels of productivity in all functional areas. Innovative leader with ability to direct diverse group

of team members to achieve optimal results within a fast paced environment. A dedicated

professional with a high level of integrity and commitment to outstanding job performance.

Flexible and versatile – able to maintain a sense of humor, and focus, under pressure. Poised and

competent with demonstrated ability to bridge cultural differences. Excellent team building skills

and ability to manage the team but also manage each person as an individual.

Skills Summary _________________________________________________________________________

1. Project Management 7. Computer Savvy 13. Back Office

2. Report Preparation 8. Customer Service Operations

3. Written 9. Scheduling 14. Accounting/Bookkeepi

Correspondence 10. Marketing & ng

4. General Office Skills Sales 15. Front Office

5. District Interviewer 11. Property Operations

&Trainer 16 Properties PreOpening 16. Professional

within 4 states Experience Presentations

6. Team Orientation 12. F&B Experience 17. Multi Unit Property

Management

18. Human Resources

Professional Experience __________________________________________________________________

HRS Properties January 2011 – April 2011

1. General Manager Fairfield Inn & Suites January 2011 April 2011

HRS/LBA Properties March 2009 - January 2011

2. General Manager Holiday Inn Expo September 2009 January 2011

3. General Manager (Pre Opening & Post Opening) March 2009 – September 2009

Red Roof Inns August 2004 – March 2009

1. General Manager/District Coach/ District Interviewer February 2007 – March 2009

2. Multi Unit Manager August 2007 – February 2008

3. General Manager October 2005 – August 2007

4. AGM August 2007 – October 2005

CBH Properties Chattanooga

1. Operations Manager Courtyard by Marriott February 1998 – August 2004

2. Pre/Post Opening Team/ FOM/F&B Holiday Inn The Crossings April 1996 – February

1998

3. Pre/Post Opening Team/ FOM/ F&B Courtyard by Marriott March 1995 – April 1996

Recognitions ___________________________________________________________________________

4. Red Roof Inn Leadership Council

5. Regional General Manager of the Year

6. Accor North America Mentoring Program

7. NH&LA Outstanding Manager of the Year

8. TH&LA Outstanding Manager of the Year

References ______________________________________________________________________________

9. Carlene Ledford IHG/Holiday Inn 502-***-****

10. Major Dunlap LBA Properties 334-***-****

11. Alex Beischel Sales Coordinator 513-***-****

12. Joey Lloyd Front Office Associate 859-***-****

13. Julie Asbeck Former DOS 502-***-****

14. Bill Ghumm Former Supervisor 615-***-****

15. Jay Moyer Red Roof Inns 615-***-****

16. Sandra Hamilton 901-***-****

10500 Pavillion Way #3 Louisville, KY 40299 502-***-****

*.*********@*********.***

Dear Sir or Madam:

I am submitting my resume’ for your position in Louisville, KY. I have the drive, desire and

determination to be a consistent & positive team leader. I have been in the hospitality industry for

over 18 years, and I have found the demanding nature of the business to be very challenging, yet

also rewarding on a day to day basis.

As you will see by my resume', I am very dedicated and hard working at any position that I don’t

settle for anything less that reaching company; property, team and personal goals. I have learned

not only through training and ongoing education, but also by being hands on in my approach to

management and understanding tools and processes. I am always seeking to challenge myself and

continue to grow while utilizing my experience. I have worked with multiple properties as a

District Coach/District manager and Trainer where some of my responsibilities included company

initiative rollouts, new general manager “Day in the Life” Training, new hire orientation, assisting

with P&L reviews, Property Audits & Inspections for 16 properties to name a few duties.

When the time comes, I am hoping that we will be able to discuss the possibility of the position

further. I know that I can prove myself and feel that I will step up to the challenge and show that I

am a person that will lead, as well as work side by side with my team to achieve our goals.

Sincerely,

10500 Pavillion Way #3 Louisville, KY 40299 502-***-****

*.*********@*********.***

Adrienne Griffin

10500 Pavillion Way #3 Louisville, KY 40299 502-***-****

*.*********@*********.***

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